Company text Located on Sheikh Zayed Road, Dubai's primary artery, at Media City in Dubai, and bordering Internet City there is a new landmark rising. With over 1,000 local and international companies based in neighboring Media City, Internet City and Knowledge Village, the hotel will primarily cater for short term business travelers. This 5-star urban hub will offer 251 rooms and suites and 4 lively food & beverage outlets. The property will also have a spa, gymnasium and swimming pool, while a large divisible ballroom and four meeting venues with natural daylight will be available for events and conferences ensuring it becomes the new reference for meetings & events in this dynamic commercial district. GCC leisure travelers, visiting Dubai on weekends and public holidays will constitute the hotel's tertiary segment.
Introduction text
An exciting opportunity has arisen for a highly motivated Guest Service Centre Agent to be part of the pre-opening team at this newly opening luxury 5 *property. The main purpose of this position is to actively contribute to the successful achievement of hotel’s goals of High Standard Quality Guest Service.
Key responsibilities 1.Read the Log Book and receive any handover from the Night Manager/Duty Manager.
2.Ensure all the systems are up and running within the telephone operators room, report any defects
3.Know which events and meeting we have in the hotel
4.Familiarize with the local news and major events in the city
5.Answer all guest information in a quick and efficient
6.Update and maintain files as requested by the Telephone Operators Supervisor and Front Office Manager
7.Maintain guest data base and feed in guest history
8.Attend daily briefings and training
9.Action any pending issues that was logged and follow up with the concerned.
10.Prepared guest complaints summary and communicate the same to your Supervisor .
11.Daily check all meetings, functions, seminars, and event that is taking place during the day
12.Ensure complete courtesy, friendliness and professionalism at all times, smile!
13.Oversee and control all collateral make sure that all collateral is as per the Hotel standards
14.Handle guest complaints with utmost courtesy and professionalism, report immediately to senior management.
15.Update Hotel information & promotions and communicate with the Front Office
16.Ensure proper filing system is in place for proper filing of guest records.
17.Maintain standards and up sell where ever possible, follow Quality Assurance check list
18.Any other task as requested by the Front Office Manager
Key requirements The ideal candidate for this position must have the following experience and qualifications:
a. posses at least two (2) years of experience in a similar role (preferably in a five (5) star property)
b. preferably with previous pre-opening experience in a similar role
c. an excellent team player
d. has a high degree of ‘emotional intelligence’, remains rational and calm under pressure and is open-minded and excited by cultural and professional diversity.
Closing text
Do you have what it takes to make moments for our guests and your colleagues? Are you a Mövenpick colleague in the making – someone who is passionate about people and always strives to do their best? If you share our values and want to become part of a team where you are valued and your career development is taken seriously, we want to hear from you.
Contact details
Apply through our career website: https://www.movenpick.com/en/careers/job-search/
