Company text Located on Sheikh Zayed Road, Dubai's primary artery, at Media City in Dubai, and bordering Internet City there is a new landmark rising. With over 1,000 local and international companies based in neighboring Media City, Internet City and Knowledge Village, the hotel will primarily cater for short term business travelers. This 5-star urban hub will offer 251 rooms and suites and 4 lively food & beverage outlets. The property will also have a spa, gymnasium and swimming pool, while a large divisible ballroom and four meeting venues with natural daylight will be available for events and conferences ensuring it becomes the new reference for meetings & events in this dynamic commercial district. GCC leisure travelers, visiting Dubai on weekends and public holidays will constitute the hotel's tertiary segment.
Introduction text
An exciting opportunity has arisen for a highly motivated Reservation Supervisor to be part of the pre-opening team at this newly opening luxury 5 *property. The main purpose of this position is to actively contribute to the successful achievement of hotel’s goals of High Standard Quality Guest Service.
Key responsibilities 1. Maintains effective guest relations to ensure repeat business, and works closely with the other departments of the hotel specially the Front Office and the sales department.
2. Promotes a helpful and professional image to the client and gives full cooperation to any customer requiring assistance with a prompt, caring and helpful attitude.
3. Contribute to the design of the hotel’s business strategy and Revenue targets
4. Assist in setting pricing strategy for Rooms, C&B, F&B and other revenue such as spa, telephone, laundry, business services, etc.
5. Monitor online channel representation (GDS, CRO, web, 3rd parties etc.)
6. Supervises the Reservations Agents in their daily duties, including pick-ups, travel agent commissions and staff responses to clients
7. Complete the Rate Shopping Report on a daily basis
8. Ensure that restricted dates, offer rates and promotions are updated and monitored on a daily basis.
9. Meet and exceed targeted budget on a daily, weekly, monthly and yearly basis
10. Run short term incentives with the Reservations team to improve yield and to aid the management and development of targets set by the Revenue Manager
11. Perform daily arrival check to avoid no-shows and rebates and inconveniences at guest check-in.
12. Is thorough with the application of room reservations and group reservations procedures.
13. Knows the required operation procedures of opera (or any other system in use) and maintains an awareness of guest, Corporate, Travel Agencies, and Group profile through system.
14. Shows complete product knowledge, understand rate structure and apply rate management.
15. Ensures all administration procedures are maintained to hotel and company standards.
16. Answers all incoming calls to reservations as per company standards.
17. Positively contributes to the sales activities within the hotel and maximizes sales opportunities.
18. Anticipates clients’ needs and assist guests in any further requests.
19. Attends training sessions when required and operates in line with the training and information received.
20. Ensures fax machine is checked and correspondence is placed in the in-tray at the start of the shift.
21. Ensure to distribute and prioritize the booking requests to the team.
22. Supervise and develop the Reservations Agents
23. Ensures all reservations and requests are confirmed correctly and within 24 hours and upon request according to the quality standards.
24. Understands the cancellation and no show policy action and follows the guarantee procedure.
25. Has a thorough knowledge of current rates and promotions. Promotes up-sells and cross sells at all times. Identifies and communicates sales leads to the Sales team
26. Understands the Hotel’s Credit Policy and is applied.
27. Ensure proper shift hand over and daily reports are completed accurately
28. Ensure that CRS booking delivery is checked from time to time and properly entered into PMS
29. Ensure that all special rates, complimentary booking, and upgrades approved by the authorized persons.
30. Apply room inventory restrictions on local and international system as directed by Reservations Manager
31. Have complete knowledge of the FIT rate structure
32. Assist in training the Reservations team in up selling, reservation skills and systems
33. Effectively manage the sickness and absence of the Reservations team.
34. To have a complete understanding of and to adhere to Mövenpick Hotels & Resorts policy relating to Fire, Hygiene, Health and Safety.
35. Resolve / report guest complaints or requests and liaise with the party concerned to ensure immediate follow up has been made.
Key requirements a. posses at least two (2) years of experience in a similar role (preferably in a five (5) star property)
b. preferably with previous pre-opening experience in a similar role
c. an excellent team player
d. has a high degree of ‘emotional intelligence’, remains rational and calm under pressure and is open-minded and excited by cultural and professional diversity.
Closing text
Do you have what it takes to make moments for our guests and your colleagues? Are you a Mövenpick colleague in the making – someone who is passionate about people and always strives to do their best? If you share our values and want to become part of a team where you are valued and your career development is taken seriously, we want to hear from you.
Contact details
Apply through our career website: https://www.movenpick.com/en/careers/job-search/
