Company text Located on Sheikh Zayed Road, Dubai's primary artery, at Media City in Dubai, and bordering Internet City there is a new landmark rising. With over 1,000 local and international companies based in neighboring Media City, Internet City and Knowledge Village, the hotel will primarily cater for short term business travelers. This 5-star urban hub will offer 251 rooms and suites and 4 lively food & beverage outlets. The property will also have a spa, gymnasium and swimming pool, while a large divisible ballroom and four meeting venues with natural daylight will be available for events and conferences ensuring it becomes the new reference for meetings & events in this dynamic commercial district. GCC leisure travelers, visiting Dubai on weekends and public holidays will constitute the hotel's tertiary segment.
Introduction text
An exciting opportunity has arisen for a highly motivated Guest Service Centre Supervisor to be part of the pre-opening team at this newly opening luxury 5 *property. The main purpose of this position is to actively contribute to the successful achievement of hotel’s goals of High Standard Quality Guest Service.
Key responsibilities 1.To report to work within the requested time, prior to the commencement of duty, well-groomed and dressed to the uniform standard.
2.Know the event that is happening today in the hotel.
3.Support all system and programs in place, mainly the GW (guest ware), Rapid Response, Cherish, and VEOS.
4.To treat all guests and colleagues in a polite and courteous manner at all times. To give your full cooperation to all guests, and assist in a prompt, caring and helpful manner.
5.Ensure monthly training plan for your department is carried out and all team member are trained accordingly.
6.Report guest complains immediately to appreciate Supervisor / Manager, and make sure we follow up.
7.To anticipate guest’s needs wherever possible and react to these to enhance guest satisfaction.
8.To promote a helpful and professional image to the internal and external customer.
9.To ascertain a high degree of guest satisfaction (to receive zero complaints about your department).
10.To use guest names for internal calls is (MUST).
11.To have a perfect knowledge of all the different types of rooms, hotel facilities, and hours of operation, restaurants, shops and function rooms. To be well informed about special functions and events held in the hotel on a daily basis.
12.To be aware of the hotel management, their office location, role and availability.
13.To comply with the hotels legal requirements for fire, bomb threats and Health & Safety.
14.To attend all training sessions as required.
15.To keep your work areas clean and tidy at all times.
16.To monitor Front Office & Residences operational stock (e.g. toners, paper, room keys, letter heads, envelopes etc), order on time and keep minimum stock always available.
17.To be fully aware of the national history of Dubai, places of interest, shopping areas, etc.
18.To maintain professional confidentiality and never disclose any secrets pertaining to the Company.
19.To carry out any reasonable duties as requested by a senior manager.
20.To conduct a daily briefing with your team and ensure a smooth hand-over between shifts.
21.To monitor the logs of long distance calls, faxes and messages.
22.Be conversant with the daily weather forecast.
23.To report and follow up maintenance faults with the switchboard and related equipment.
24.To co-ordinate communication within the hotel in the event of an emergency.
25.To prepare a weekly schedule and time sheet.
Key requirements The ideal candidate for this position must have the following experience and qualifications:
a. posses at least two (2) years of experience in a similar role (preferably in a five (5) star property)
b. preferably with previous pre-opening experience in a similar role
c. an excellent team player
d. has a high degree of ‘emotional intelligence’, remains rational and calm under pressure and is open-minded and excited by cultural and professional diversity.
Closing text
Do you have what it takes to make moments for our guests and your colleagues? Are you a Mövenpick colleague in the making – someone who is passionate about people and always strives to do their best? If you share our values and want to become part of a team where you are valued and your career development is taken seriously, we want to hear from you.
Contact details
Apply through our career website: https://www.movenpick.com/en/careers/job-search/
