Company text Located on Sheikh Zayed Road, Dubai's primary artery, at Media City in Dubai, and bordering Internet City there is a new landmark rising. With over 1,000 local and international companies based in neighboring Media City, Internet City and Knowledge Village, the hotel will primarily cater for short term business travelers. This 5-star urban hub will offer 251 rooms and suites and 4 lively food & beverage outlets. The property will also have a spa, gymnasium and swimming pool, while a large divisible ballroom and four meeting venues with natural daylight will be available for events and conferences ensuring it becomes the new reference for meetings & events in this dynamic commercial district. GCC leisure travelers, visiting Dubai on weekends and public holidays will constitute the hotel's tertiary segment.
Introduction text
An exciting opportunity has arisen for a highly motivated Guest Service Agent to be part of the pre-opening team at this newly opening luxury 5 *property. The main purpose of this position is to actively contribute to the successful achievement of hotel’s goals of High Standard Quality Guest Service.
Key responsibilities 1.Prepare for daily arrivals in terms of room allocation, check traces for any special requests of guests.
2.Register and process check in for all arrivals.
3.Update and check guest information into the computer after a complete check in.
4.Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests’ departure.
5.Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed.
6.Provide friendly smooth courteous service to guest and respond promptly to all requests and inquiries at all time.
7.Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up, report it immediately to supervisors.
8.Handle issuance of guest room key cards and ensure effective control for guest security.
9.Check and convey message to guests.
10.Assist at the Information counter, Foreign Exchange, Night Audit and the Business centre, as and when assigned.
11.To check the paymaster and assist Supervisors to have No paymasters pending.
12.Review log book, verify outstanding and follow up pending. Identify if any special assignment for the day.
13.Check Hotel situation, occupancy, functions, groups, MIPs/VIPs & RIPs.
14.File daily reception report and documents systematically.
15.Print panic report (at least twice a shift).
16.Attend briefings; take notes and action with appreciated follow up.
17.Focus on the guests, maintain eye contact and ensure all guest at the desk are acknowledged.
18.At the end of the shift or the day, communicate all information that the next shift has to know for a well running of the operations.
19.Co-ordination and information with the Front Office, Housekeeping, F&B and especially with the General Manager regarding MIPs and VIPs.
20.He/she is familiar with all related company documentation and especially with the relevant Operational Standards Manual for his/her field of responsibility.
21.Other duties as assigned.
22.Perform duties in a manner that respects Mövenpick Hotels & Resorts’ Core Behaviours which are Trust, Relationship, Entrepreneurship and Drive.
23.Perfect grooming all the time.
24.Drive Upselling.
25.Carry out any other reasonable task (which may not be stated here) as requested.
Key requirements The ideal candidate for this position must have the following experience and qualifications:
a. posses at least two (2) years of experience in a similar role (preferably in a five (5) star property)
b. preferably with previous pre-opening experience in a similar role
c. an excellent team player
d. has a high degree of ‘emotional intelligence’, remains rational and calm under pressure and is open-minded and excited by cultural and professional diversity.
Closing text
Do you have what it takes to make moments for our guests and your colleagues? Are you a Mövenpick colleague in the making – someone who is passionate about people and always strives to do their best? If you share our values and want to become part of a team where you are valued and your career development is taken seriously, we want to hear from you.
Contact details
Apply through our career website: https://www.movenpick.com/en/careers/job-search/
