Company text Located on Sheikh Zayed Road, Dubai's primary artery, at Media City in Dubai, and bordering Internet City there is a new landmark rising. With over 1,000 local and international companies based in neighboring Media City, Internet City and Knowledge Village, the hotel will primarily cater for short term business travelers. This 5-star urban hub will offer 251 rooms and suites and 4 lively food & beverage outlets. The property will also have a spa, gymnasium and swimming pool, while a large divisible ballroom and four meeting venues with natural daylight will be available for events and conferences ensuring it becomes the new reference for meetings & events in this dynamic commercial district. GCC leisure travelers, visiting Dubai on weekends and public holidays will constitute the hotel's tertiary segment.
Introduction text
An exciting opportunity has arisen for a highly motivated Bell Captain to be part of the pre-opening team at this newly opening luxury 5 *property. The main purpose of this position is to actively contribute to the successful achievement of hotel’s goals of High Standard Quality Guest Service.
Key responsibilities 1.Ensure the prompt and efficient handling off all guest luggage’s on arrival, during stay, departure and the luggage store, as well as ensure safety and security of guest luggage.
2.Assure that every luggage is covered with a baggage claim tag.
3.Parking of guests and visitors vehicles in the designated hotel parking area.
4.Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up.
5.Handle issuance of guest room key cards and ensure effective control for guest security.
6.Report any unusual occurrences or requested to manager.
7.Be aware of the hotel accident Prevention Policies.
8.Responsible for the efficient, clean, safe and hygienic maintenance of the Bell Desk area.
9.Maintains accurate records / documentation, as per operational and organizational requirements.
10.Responsible for lobby paging services.
11.Practices suggestive selling and able to familiarize guests to hotel facilities.
12.Co-ordinates with Front Office to ensure that payment of guest folios is protected at all times, vis-à-vis scanty baggage procedure & release of guest bags on departure.
13.Escorts guests to their rooms. For the first time guests, explain hotel facilities. In the room explain room facilities such as (how lights & TV function, safe, AC, fire exit, etc.)
14.Ensure luggage is placed for guest to unpack.
15.Ensures that all guests are greeted on arrival & departure of the hotel and escorting each individual to the right direction.
16.Review log book, verify outstanding and follow up pending. Identify if any special assignment for the day
17.Check Hotel situation, occupancy, functions, groups, VIPs
18.File daily bell desk report and documents systematically.
19.Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time.
20.At the end of the shift or the day, he has to communicate all information that the next shift has to know for a well running of the operations.
21.Maintain continuous contact with hotel guest to ensure that any problem or complain are handle efficiently and courteously.
22.Ensures guest errands are completed as directed.
23.Responsible for the organization of work within the department, including assignments, time schedules and vacations of the staff
24.Ensures prompt & efficient message, newspapers, parcels & package deliveries to guests, as per hotel policy
25.Arrange all guest transportation requests including Limousine service, Shuttle Bus and car rental with coordination with our rent a car agent available in the hotel.
26.Handling telephone calls at the Concierge desk
Key requirements a. posses at least two (2) years of experience in a similar role (preferably in a five (5) star property)
b. preferably with previous pre-opening experience in a similar role
c. an excellent team player
d. has a high degree of ‘emotional intelligence’, remains rational and calm under pressure and is open-minded and excited by cultural and professional diversity.
Closing text
Do you have what it takes to make moments for our guests and your colleagues? Are you a Mövenpick colleague in the making – someone who is passionate about people and always strives to do their best? If you share our values and want to become part of a team where you are valued and your career development is taken seriously, we want to hear from you.
Contact details
Apply through our career website: https://www.movenpick.com/en/careers/job-search/
