TASKS, DUTIES AND RESPONSIBILITIES
PROVIDE EFFICIENT, PROMPT, TROUBLEFREE, AND COURTEOUS SERVICE
- Provides efficient, prompt, trouble free, and courteous service by bussing, serving and setting tables
- Accurately records, pre-checks, and picks up all food and beverage orders
- Serves guests their food and beverage promptly and courteously
- Sets tables as needed prior to guest arrival
- Ensures that the working area and station are stocked with “mise-en-place” and kept clean and tidy at all times
- Ensures the smooth running of the assigned station at all times
- Maintains a thorough working knowledge of food and beverage menus, to be able to advise guests on selection and promote additional sales accordingly
- Promotes additional sales by taking opportunities to up-sell, in a manner that is professional and courteous
- Is familiar with all equipment relating to the banqueting function (e.g. TV, projector, VCR etc.)
- Makes clear orders to kitchen production, and bar regarding beverages; registers orders according to hotel procedures
- Confers with the Restaurant Supervisor concerning set-ups and last minute changes
- Confers with Manager regarding last minute arrangements to co-ordinate with kitchen production
- Checks the restaurant reservations list frequently during the shift
SECURITY, HEALTH AND SAFETY
- Ensures that own cash is secure at all times
- Ensures all discrepancies in own cash are declared to the Restaurant Supervisor and Controller
- Maintains high confidentiality in regards to guest privacy
- Notifies the Restaurant Supervisor and Executive Housekeeper regarding lost and found objects
- Reports all potential and real hazards appropriately
- Fully understands the hotel’s fire, emergency, and bomb procedures
- Follows emergency procedures to provide for the security and safety of guests and employees
- Works in a safe manner that does not harm or injure self or others
- Supports a safe hotel by applying hotel regulations, and adhering to existing laws and regulations
- Anticipates possible and probable hazards and conditions and notifies the Restaurant Supervisor
- Maintains the highest standards of personal hygiene, dress, uniform, appearance, body language and conduct
