Job description: JOB DESCRIPTION Job Summary:
To be well-versed in the payment policies/guidelines, operation of the Centre and the Internet eServices so as to close off all customers’ queries satisfactorily in conformity to established service standards.
Key Accountabilities / Responsibilities » Handle customers’ queries (phone / email) escalated from the general Call Centre
» Handle walk-in customer
» Handle 1st level trouble-shooting with regard to the Internet eServices
» Escalating complex queries for superior’s intervention
» Engaging customer in change management campaign
» Suggest improvement arising from interaction with the customers
» Submit everyday report in a timely manner
Job Specifications » Minimum GCE ‘A’ Level / Diploma Holders
» At least 1 year of working practice.
» significant practice in customer service is an advantage.
» Meticulous
» Good interpersonal and communication expertise.
» Result oriented
WORK LOCATION
Address 5 Depot Road #13-05, Tower B Defence Technology Towers Singapore
COMPANY SNAPSHOT Registration No. 200701199G
Industry Human Resources Management/Consulting
Website http://www.eservhub.com/
Company Size 501 - 1000 Employees
Working Hours Regular hours, Mondays - Fridays
Dress Code Business (e.g. Shirts)
Spoken Language English
COMPANY PHOTOS »
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COMPANY OVERVIEW ST Electronics (e-Services) Pte Ltd [STEE-eServ] is a wholly owned subsidiary of ST Electronics (Info-Software Systems) Pte Ltd, incorporated in early 2007, offering managed services to government agencies and beyond.
STEE-eServ is the first privatised home-grown shared services organisation in Singapore that has a fully operational centre delivering a complete suite of HR, Finance and Administrative services. STEE-eServ's capabilities range from the key HR services of payroll, benefits and claims, corporate travel, welfare programmes, event management, staff development, career transition, to financial services of accounts payable, accounts receivable, accounting and reporting, as well as in various administration involving huge customer groups.
WHY JOIN US? Our people equates to our business. ST Engineering harnesses the full potential of our people by equipping them with work competencies and soft expertise to effectively and creatively deliver at the workplace. We offer challenging growth opportunities in wide-ranging integrated engineering fields spanning both defence and commercial businesses.
Innovation drives our culture. We are the people behind many of the technologies and innovations that impact your everyday life.
We value our people because we understand that innovation is not just about technology, Information technology comes from the hearts and minds that drive it.
Join ST Engineering. Make a difference to our future. Accept an opportunity to build your career with one of the largest companies listed on the Singapore Exchange, and one of Asia’s largest defence and engineering groups.
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