Singapore, Singapore

Company: Singtel

Domain Ownership: Has the vision and hands-on experience to formalize, standardize, govern, and evolve the architecture design, standards, and processes in our SAP ECC and BW/BO environment with the objective to deliver best practice, relevant, timely, reliable, and cost-effective solutions. Demonstrates superior technical capabilities in the technical area. Together with the functional SME, assist IT management, to develop and align technical roadmap that is aligned with the business’ strategy. Provide consultation to business and provide impact assessment when there are changes to the Singtel products, business, and accounting treatment.

Client Facing: Be the strategic interface and global single point of contact between IT and Business stakeholders of the SingTel Group. The candidate must possess the consulting skills and industry experience to work with the stakeholders to understand business requirement and recommend industry best practice solutions. Managing expectations of senior stakeholders and maintaining a healthy and consistent pipeline of project and changes for technical application. Participate in regular meetings with stakeholders to build up trust, increase collaboration, and IT presence in the eyes of the stakeholders.

Project Ownership: Deliver projects with clearly defined and measurable benefits to the business on time, in scope and within budget. Ensure governance and adherence to project delivery standards and procedures.

Vendor Management: Work closely with outsourcing IT providers to ensure delivery of services, solutions, and resolution of incidents, problems, change requests, etc within the agreed timelines. Ensure all SLAs are met by the IT provider. Work closely with Product Vendors to ensure that critical issues are resolved quickly to minimize business impact.

Operational Excellence: Ensure issues and changes are addressed within expected SLAs. Ensure continuous improvements to the systems and processes through proactive review and optimization initiatives with the business. Recommend and implement major improvements that have a significant benefit to IT or the business. Work with Finance business to identify efficiency opportunities and to deliver solutions that result in productivity gains.

Qualification, Experience & Knowledge Required:

• Bachelor or higher degree in Computer Science or IT
• Ability to validate and challenge user requirements to ensure that appropriate due diligence is placed on requirements as opposed to delivering unreasonable or unnecessary functionality
• Demonstrated capability ensuring that end-to-end solution designs meet the needs of the client, provide for a quality technical solution, and comply with architectural directions and enterprise standards
• Minimum 8 years of working experience as data migration/transformation/integration specialist
• Proven experience in SAP BW/BO
• Proven experience of working in an application implementation role within a project team environment
• Technical bias with business awareness
• Knowledge in Using the following technologies
• ABAP programming
• BW process definitions
• Previous experience working as application support providing support to system owners
• Fine-tune applications to improve system performance
• Experience of working with Financial Systems / General Ledger Projects within Telecoms or Financial Services
• Experience in Data Warehouses / Reporting / Data Marts
• Data integration/migration in SAP ERP platforms
• Problem-solving skills
• Customer service focused and requirements-driven
• Attention to detail: thorough, accurate, complete and up-to-date
• Influencing, persuasion, negotiation and conflict resolution
• Collaborative style with the ability to organize and facilitate cross-functional teams
• Creativity, open-mind, and passion for identifying process improvement opportunities.
• Able to accept a significant level of responsibility and accountability
• Flexible – adapts well to changing circumstances; calm and consistent under pressure; views change positively
• Positive disposition – handles pressure well; enthusiastic; good energy levels; remains productive under pressure; prefers to find solutions rather than problems
• Manages key stakeholder reactions – assesses the views and positions of stakeholders on key issues; informally builds support for recommendations and actions before officially presenting ideas or taking action; positions recommendations and/or actions to manage reactions.