Job description: JOB DESCRIPTION Responsibilities
» Assists customers across multiple channels;
» Attracts potential customers by answering product & service questions; suggests information about products & services;
» Follows up on pending /overdue payments;
» Handles enquiries and provides timely responses;
» Handles requests and activates subscriptions;
» Handles communication distribution requirements;
» Maintains customer records by updating CRM;
» Supports Business Continuity Plan requirements;
» Updates job expertise by attending training & educational opportunities;
» Accomplishes customer service and organization mission by completing related results as needed;
» Identifies and escalates improvement opportunities;
» Tracks self-performance and acts responsibly towards the achievement of the overall team targets;
» Champion for process / projects support;
» Support customer recoveries by explaining procedures; forwards required solutions/adjustments;
» Supports any other tasks as required by the Manager, Global Customer Service Center. Requirements
» Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, any field.
» At least 2 year(s) of working practice in the related field is required for this position.
» Preferably Junior Executives specializing in Customer Service or equivalent.
» Full-Time position(s) available.
WORK LOCATION
Address Singapore
RECRUITMENT FIRM SNAPSHOT
Average Processing Time 12 Days
EA No. 11C5883
Industry Human Resources Management/Consulting
Website http://www.quantumcareer.com
Facebook Fan Page https://www.facebook.com/quantumcareer
Company Size 1 - 50 Employees
COMPANY PHOTOS »
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COMPANY OVERVIEW Quantum Leap Career Consultancy started with the vision of sourcing the right kind of candidates for our partners because people are our assets and capital. We believe the right job can transform a person's life and the right person can transform a business. We're passionate about connecting our clients with the best candidates to transform their business.
MOM approved EA
License No: 11C5883
History
Serving Clients Since 2009
We are a boutique HR and placement firm that seeks to bring quality candidates to our partners. We help to build portfolios of professionalism that bring forth compensateing career paths.
Quantum Leap was founded to fill the gap in the market. To bring real quality and add value to any companies looking for the right person! We believe that a right person can transform an entire organization and we will do the utmost to find the perfect fit for any organization.
We are different and we are proud of it!
Product & Services
For Clients and Partners
» Job Placements
» Executive and Target Search
» Payroll Services, Team Building
» Value added services
» Headhunting
Skills:
