Job description: JOB DESCRIPTION Here at RGE, our common purpose is to improve lives by developing resources sustainably. Our people are crucial in helping us realise our vision to be one of the largest, best managed and sustainable resource-located groups, creating value for the Community, Country, Climate, Customer and the Company. Be part of our growth, and grow with us.
Functional Tasks:
- Provide customer focus by ensuring that Desktop Management services are delivered to meet customer business needs and expectations.
- Operate desktop hardware/ software/mobile computing device configurations in conformity with Company standards and procedures.
- Assist with performing proof of concept / pilot testing / prototyping of new technologies, architectures and solutions that enhance user computing practice.
- Provide technical consultancy on infrastructure, application, mobile computing devices to the business.
- Work with local companies to ensure that desktop standards are adopted, implemented and maintained appropriately.
- Escalate incidents and problems, as necessary, to the appropriate team, Site Information technology Delivery or vendor, while actively retaining ownership of the incident on behalf of the customer.
- Manage third parties working on desktop maintenance/enhancements to ensure that effective 3rd party service is being delivered.
- Establish strong working relationships and knowledge between Site Information technology and other support teams.
- Actively engage users when they report issues and notify users upon resolution.
- Be aware of service interruptions and follow up closely until resolution.
- Ensure appropriate levels of equipment spares are maintained across the business.
- Seek opportunities, develop and maintain knowledge. Receptive to executeance and developmental feedback.
- Evaluate all Change Requests that impact users. User practice before and after implementation must not change and any change must be actively communicated and managed.
- Assist with planning, testing, implementation and operation of the thin client, desktop, mobile computing devices and laptop environments, including upgrades, new software distributions, anti-virus updates and security patches, while ensuring that change control procedures are followed.
- Provide end-user training and preparation of the related materials.
- Create and maintain documentations for site Information technology operations support eg. Desktop configuration documentation, end-user PC equipment deployment records and upkeep of knowledgebase related site Information technology operations issues.
- Upkeep and maintain an accurate record for site Information technology PC and equipment inventory.
Service Management:
- Maintains as knowledge of customer Service Level Agreements.
- Deliver support and change requests within agreed service levels and budgetary guidelines defined in the Company’s Information technology Service Level Agreement.
- Develop, implement, maintain, and ensure adherence to Information technology support procedures.
- Develop and implement operational continuous improvement, service efficiency initiatives, application improvement, and application rationalization to better serve Company business needs.
Planning and Controlling:
- Perform all assigned tasks under minimum supervision and as per plan.
Resource Management:
- Share ideas and practice with team members and promote teamwork in problem resolution. Share best-practices and cross-train other team members in business process and technical expertise.suitable education
- University graduate, majoring in the area of Information Systems / Computer Science related field or equivalent practice.
Working practice:
- At least 3 years in desktop support environment and server or network work practice.
- Any previous practice in supporting top management VIPs is preferred.
Technical & Professional Knowledge:
- Language expertise: English and Mandarin are compulsory. (in order to contact with Mandarin speaking associates)
- In-depth knowledge of (preferably with support practice):
- Thin-client hardware, system architectures and operations.
- practice in supporting mobile device computing like Laptops, IPad, mobile phones, plus CCTVs, and PBX.
- Windows 10 configuration and troubleshooting.
- Video Conferencing solutions.
- An knowledge of:
o Cisco routers, switches and network cable management.
o LAN/MAN/WAN/VLAN and VOIP technologies.
o Desktop/ laptop and printing hardware.
o Windows server technologies.
o Exchange mail server technologies.
o Security concepts and technologies.
- Individual must be able to demonstrate strong work ethics which focuses on integrity, sense of responsibility, emphasis on quality, discipline and sense of teamwork.
- Strong learning aptitude. Self starter and works under minimum supervision. Able to execute tasks independently.
- Possess excellent soft expertise and be cost conscious.
- knowledge of how Information technology infrastructure and applications are able to support business processes and other software applications.
- Interest in learning new technologies and keeping self up to date with latest technology offerings.
- Effectively able to apply structured problem solving expertise and available tools to quickly evaluate problems, identify root cause, action plans, impacts and resolution options.
- capability to efficiently multi-task and be self-motivated while working with others.
- capability to remain cool and controlled in a crisis and when under pressure.
- capability to convey information to both a technical and non-technical audience.
When you send us your resume and personal details, Information technology is deemed you have provided your consent for us to keep or store your information in our database. All the information you have provided is only used for the recruitment process. RGE will only collect, use, process or disclose personal information where and when allowed to under applicable laws.
Only shortlisted candidates will be contacted for an interview. We endeavour to respond to every applicant. However, if you receive no response from us within 60 days, please consider your application for this specific position unprosperous. We may contact you in the future if there are opportunities that match your qualifications and practice. Thank you for considering a career with RGE.
WORK LOCATION
Nearby Transportations » Raffles Place MRT Station
Address 80 Raffles Place, #50-01 UOB Plaza 1, 048624
COMPANY SNAPSHOT Average Processing Time More Than 2 Weeks
Registration No. 199602948G
Industry Wood/Fibre/Paper
Company Size More than 5000 Employees
Working Hours Regular hours, Mondays - Fridays
Dress Code Business (e.g. Shirts)
Benefits Medical, Dental
Spoken Language English
COMPANY PHOTOS
COMPANY OVERVIEW Who We Are
RGE (Royal Golden Eagle) manages a group of resource-located manufacturing companies with global operations. Our work ranges from the upstream, comprising sustainable resource development and harvesting, to downstream, where our companies create diverse value-added products for the global market.
Our commitment to sustainable development, conservation and community development underpins our operations, as we strive towards what is good for the community, good for the country, good for the climate, good for the customer, and good for the company.
RGE was founded by Sukanto Tanoto in 1973 as RGM. The assets held by RGE companies today exceed US $18 billion. With more than 60,000 employees, we have operations in Indonesia, China, Brazil, Spain and Canada, and continue to expand to engage newer markets and communities.
www.rgei.com
WHY JOIN US? We treat our people with respect and dignity, creating good environment to develop complementary teamwork spirit to achieve common goals. Aside from caring for our people, we are also an environmentally and socially responsible corporation. We are committed to ensure that our operations and businesses bring positive benefits to the country, the community, and the company. Finally, RGE values integrity highly. Striving to achieve beyond what is expected, we always act in conformity to good corporate governance.
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