Job description: JOB DESCRIPTION Working Job location: Tampines Central
Responsibilities » Manage the day to day operations of Call Centre and all related issues.
» Plan and ensure consistent call review on each CSA on quality, efficiency and compliance
» Plan and ensure team’s forecast of call volumes and CSAs scheduling are in conformity with business
» Lead in process and structure improvement
» Ensure that all complaints are handled professionally and in a timely manner by working closely with Retail and / or the significant departments
» Analyse customer feedback and suggest solutions for improvement
» Work closely with Team Leaders to ensure the highest level of customer service is maintained.
» Identify training and coaching needs and implement accordingly to ensure consistency of service
» Onboarding arrangement for newcomersRequirements
» Min. 5 years of Customer Service / Operations practice in a Contact Centre setting.
» Strong communication expertise (both written and spoken)
» Have practice in team management and trainingInterested candidates may send their updated resume to [email protected]
WORK LOCATION
Address Singapore
RECRUITMENT FIRM SNAPSHOT
Average Processing Time 13 Days
EA No. 11C5883
Industry Human Resources Management/Consulting
Website http://www.quantumcareer.com
Facebook Fan Page https://www.facebook.com/quantumcareer
Company Size 1 - 50 Employees
COMPANY PHOTOS »
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COMPANY OVERVIEW Quantum Leap Career Consultancy started with the vision of sourcing the right kind of candidates for our partners because people are our assets and capital. We believe the right job can transform a person's life and the right person can transform a business. We're passionate about connecting our clients with the best candidates to transform their business.
MOM approved EA
License No: 11C5883
History
Serving Clients Since 2009
We are a boutique HR and placement firm that seeks to bring quality candidates to our partners. We help to build portfolios of professionalism that bring forth compensateing career paths.
Quantum Leap was founded to fill the gap in the market. To bring real quality and add value to any companies looking for the right person! We believe that a right person can transform an entire organization and we will do the utmost to find the perfect fit for any organization.
We are different and we are proud of it!
Product & Services
For Clients and Partners
» Job Placements
» Executive and Target Search
» Payroll Services, Team Building
» Value added services
» Headhunting
Skills:
