As part of the Akamai Services team, Engagement Managers are aligned to our most strategic customers, collaborating with the presales, sales, delivery and support teams to ensure customer satisfaction, retention, and growth. In this role, you will u As an Engagement Manager II you will be responsible to: Serve as the central contact point for the customer, enhance client relationships, oversee integrated account team execution Work independently or lead small technical teams with Akamai customers/resellers to evaluate the customer's web, media and security architectures, and deliver the appropriate integration solution. Work as a strategic business partner to help customers achieve their business outcomes and drive innovation throughout the engagement life cycle. Accountable for customer implementation portfolio, including architecture design, portfolio planning and throughput, creation and maintenance of operational controls and tracking metrics and deliverable Participate in operational issues related to specific engagements, including billings, expenses, staffing, utilization management, among other client facing activities. Work closely with the sales team to educate customers on Akamai's services and solutions - this includes conference calls, site visits, presentations, technical evaluations, technical training delivery, technical objection handling, proposals, and follow up on all customer related issues. Strategic development and technical management of customer environment. Create and expand the customer relationships through exploration of the customer's business models. Exploration of the customer's business and education of Akamai's portfolio and roadmap. 15-20% travel required. As part of the Akamai Services team, Engagement Managers are aligned to our most strategic customers, collaborating with the presales, sales, delivery and support teams to ensure customer satisfaction, retention, and growth. In this role, you will use your background in technical consultancy, program management and service delivery skills to help evolve our customer's cloud strategies, moving them from concept to implementation, leveraging both the customer's and Akamai's strengths. You will drive business value, innovation, develop strong customer relationships, along with a deep understanding of the customer's business models. As an Engagement Manager II you will be responsible to: Serve as the central contact point for the customer, enhance client relationships, oversee integrated account team execution Work independently or lead small technical teams with Akamai customers/resellers to evaluate the customer's web, media and security architectures, and deliver the appropriate integration solution. Work as a strategic business partner to help customers achieve their business outcomes and drive innovation throughout the engagement life cycle. Accountable for customer implementation portfolio, including architecture design, portfolio planning and throughput, creation and maintenance of operational controls and tracking metrics and deliverable Participate in operational issues related to specific engagements, including billings, expenses, staffing, utilization management, among other client facing activities. Work closely with the sales team to educate customers on Akamai's services and solutions - this includes conference calls, site visits, presentations, technical evaluations, technical training delivery, technical objection handling, proposals, and follow up on all customer related issues. Strategic development and technical management of customer environment. Create and expand the customer relationships through exploration of the customer's business models. Exploration of the customer's business and education of Akamai's portfolio and roadmap. 15-20% travel required. Required Education and Experience Applicants must meet one of the following education and experience requirements: 5 years of relevant experience and a Bachelor's degree or its equivalent or 3 years of relevant experience and a Master's degree or Relevant experience and a PhD Required Skills Minimum 8 years of overall IT experience Minimum 5 years of experience delivering consulting services, including involvement in selling services Minimum 5 years of experience with enterprise level project management experience (SOWs, contract management, risk management, staffing) Minimum 3 years of experience in one or more web development languages, methodologies, and / or architectures Strong written and verbal communication skills, including the ability to effectively present technical and business related subjects to all audiences, from the user to the executive level. Desired Skills MBA or Advanced Degree preferred. Detailed knowledge and experience of web performance, web security, application analytics, including technologies such as HTTP, DNS, SSL, etc. Exposure to DevOps related technologies and tools. Certified in PMP, Agile, ITIL, or any of the modern PM methodologies A proven track record demonstrating business acumen, business management, an ability to make decisions along with a passion for excellence. Demonstrated success developing client relationships. About the team Akamai's Global Services & Support organization is responsible for driving customer loyalty; innovating to meet customers' evolving online business needs; and for fostering a culture of accountability and exceptional service to optimize customer engagement. This world-class organization provides customers with the deep technical understanding and industry expertise to create new business opportunities, maximize return on investment, and reduce risk. As the world's largest and most trusted cloud delivery and security platform, Akamai believes in the power of technology across the big wide web. Akamai's solution portfolio of web and mobile performance, cloud security, enterprise access, and video delivery help other customers to focus on what truly matters to them and their users. We empower the world to be more connected, faster, safer and secure. To learn why the top financial institutions, e-commerce leaders, media & entertainment providers, and government organizations trust Akamai please visit https://www.akamai.com, https://blogs.akamai.com, or @Akamai on Twitter.