Job description: »• First line technical support to our worldwide customer base
»• Able to work both independently and in a team
»• To stay abreast of new technologies and new product releases
JOB DESCRIPTION General Summary:
The principal job function of the Technical Support Engineer is to provide after-sales technical support for our telecommunications systems. He/She will be the first line technical support to our worldwide customer base. His/Her responsibilities include installing, configuring and testing one or more systems, providing user training, problem troubleshooting, system enhancement, performance tuning and etc. He/She needs to be independent, self-motivated, likes to work with people and can work under pressure. Technical support is provided at the customer site or in the office via telephone, e-mail and web, requiring exceptional verbal and written communication skills as well as excellent technical analysis and problem-solving skills.
Principal tasks and Job responsibilities:
» Carry out factory acceptance testing and system integration testing on our telecommunications systems.
» Writing technical documents such as user manual and operation & maintenance (OA&M) document.
» Conducting operation and maintenance training including the preparation of training manuals.
» Installation of hardware, software and cabling within our telecommunications systems.
» Configuring the system according to customer environment and their requirements.
» knowledge customer's operational and technical requirements and translating them to a system solution.
» Work closely with product team to address, track, execute and proper closure of request for system enhancement/improvement.
» Providing 7x24 technical support (on-call, rotating duty basis) to Telogic worldwide customer base.
» In the event a defect in a product is found, the support engineer is responsible for documenting the defect and communicating the problem priority to the necessary levels of management, and where ever possible, providing the Telogic customer with a workaround to the reported problem.
» The support engineer may be required to travel regularly to a customer location (nationally/internationally) for activities such as on-site customer support, system installations and any other project related activities.
» Providing technical skills in preparing responses to RFPs (Request For Proposals).
» To stay abreast of new technologies and new product releases, the software engineer will regularly participate in new product and technology transfer training, as well as any outside seminars and training programs coordinated by Telogic. Job Specifications:
» Degree or Diploma in Electronics Engineering, Computer Science, Computer Engineering, Telecommunication or equivalent with one to three years of related technical professional work practice
» Hands-on practice on Linux OS preferred
» practice in the mobile or fixed line telecom network is highly desirable.
» Knowledge about voice/data networks technologies and protocols (MAP, SMPP, SMTP, HTTP, SS7) will be a plus
» Good technical knowledge and hands-on practice in Windows Server, Unix/Linux administration, MS SQL Database as well as PC desktops, server hardware, LAN administration and networking
» Excellent verbal, written communication and inter-personal skills
» Self-motivated, willing to lgain and a positive attitude
» Able to work both independently and in a team
» capability to work with customers on resolution of technical issues
» Possesses good analytical, troubleshooting and problem solving skills
» Responsible and capability to work on tight schedules
» Identify and resolve system performance issues and problems, including interfacing with any 3rd Party support
» Identify the need for and specify future enhancements to the systems
» Excellent English and verbal communication skills.
» Able to produce user documentation and system documentation *An attractive income cum commission package will be offered to the prosperous applicant.
Singaporeans are welcome, but other citizens who are currently able to work permanently in Singapore can also apply. We offer fair opportunity to all citizens.
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WORK LOCATION
Address 76 Playfair Road #07-06 LHK 2 Building (LOBBY3) Singapore 367996
COMPANY SNAPSHOT Registration No. 200200637G
Industry Consulting (IT, Science, Engineering & Technical)
Website http://www.telogic.com.sg
Company Size 1 - 50 Employees
Working Hours Regular hours, Mondays - Fridays
COMPANY PHOTOS »
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COMPANY OVERVIEW Telogic , is a premier solution provider of Telecom Core Network services for mobile/fixed network operators with open, flexible and telco-grade network management and VAS solutions. Telogic is also a distributor for various world-class voice and data communications products in asia-pacific region.
Incorporated in 2001, Telogic has made millions of users in different tele-communication networks practice seamless services by messaging, roaming and voice calling. Backed by in-house professional skills, Telogic is set to position itself at the forefront of today and future telecommunication network technologies. Telogic has proven practices and well established offices in Singapore, Indonesia, Malaysia, Thailand, the Philippines, Cambodia, Pakistan, Bangladesh, United States, and fast expanding into other regions including China, India, Middle East and Africa.
Please visit our website at www.telogic.com.sg for more information.
WHY JOIN US? Building the Platform for Smart Partnership In Telogic we believes in nurturing ideas and innovation that would bring values to our partners so that they can better serve their customers. Whether you are a carrier or a service provider we have the building blocks to create the applications that are only limited by your imagination. You can rely on our universal software platform, to launch your solutions and services with a very cost effective, flexible and powerful platform.
Building the Platform for Tomorrow's Technology Telogic products are built on standard-located open software architectural platform ensuring scalcapability, adaptibility and interoperatibility in the ever changing technology world. We have a team of highly skilled software specialists and consultants with skills ranging from professional consultancy, IP, Database management, web-located solutions, and Voice Data convergence Carrier-grade wireline and wireless communications technology.
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