Location : Singapore, Singapore Role overview

About Sabio

Building brilliant experiences since 1998

Sabio has shared the same vision of a business from day one: a company built on strong ethics, dedicated to providing excellent customer experience through innovative technology solutions.

Sabio is now clearly established as a leading independent contact centre technology specialist focused solely on delivering exceptional customer service strategies and solutions. Sabio brings over 18 years’ expertise in the delivery of best practice customer contact technology solutions, and has a track record of success in helping a wide range of businesses (including some of the world’s largest organisations) transform their customer contact operations to create brilliant customer experiences.

Sabio combines award-winning technologies from vendors such as Avaya, Verint, Nuance and others with a comprehensive service wrap that includes business consulting, systems integration, training and managed services. When customers engage Sabio they benefit from our end-to-end capabilities, as well as a significantly less complex supply chain as we assume full responsibility for all aspects of our deployments.

Sabio has grown organically year on year since our formation. Currently supporting customers in over 50 countries, Sabio remains committed to helping our customers optimise contact centre performance, reduce their operational costs and improve customer engagement.

For further detail on the business please visit:

Position Overview

Work closely with the Chief HR Officer to support the current and future needs of Sabio Group and all associated companies in the APAC region across all areas of HR such as employee relations, recruitment and resourcing, organisational development and design and all other areas covered within the Sabio Group People Team.

Work in partnership with allocated areas of the business to provide specialist support and influence that enable managers to effectively deliver their people plans. Provide a consultancy service that delivers HR best practice and commercially focused HR solutions that support the business area in conjunction with specialist HR functions.

Focus on key projects across the Sabio Group which will add value to the overall business through the annual plan as advised.

Key Responsibilities & Experience Required

Position the role of Business Partner as an integral part of the management team by developing effective working relationships, influencing, challenging the management team on their personal style and the development and delivery of their people plans in support of the achievement of the business area and HR strategies.

• Equip managers with appropriate tools and knowledge to effectively manage their people in line with their people plans e.g. performance management, absence management, career management.
• Provide support on the research, design and development of HR initiatives in support of the HR strategy, using expert knowledge.
• Work in partnership with the Group Head of Resourcing, to support proactive talent management and employee engagement.
• In association with the CHRO, monitor, interpret and implement all new and revised legislation relating to HR. Oversee the planning and implementation of changes required including developments to policy and procedure; ensuring that significant changes are communicated to employees and managers in the most appropriate manner.
• Work with Management to identify short, medium- and long-term resourcing issues. Build and maintain the people plans, co-ordinate with the development of the team with the Group Head of Resourcing in conjunction recruitment and retention strategies.
• Support the business area with direct support from the Group Head of Resourcing with the development of their people, providing advice, guidance and ad-hoc training on Personal Development Plans and work with the business area to establish and introduce systems that identify employees with high potential, develop career paths in consideration of key roles for succession planning and self-development.
• Maintain and provide front line, day to day guidance to all employees on matters relating all standard employment queries
• Support the CHRO and GHOR with other HR related tasks and projects.
• Work collaboratively with other team members to avoid duplication of effort and ensure harmonisation of approaches across the Sabio Group

Essential Knowledge and Experience:

• MCIPD professional qualification or working towards
• Excellent understanding of principles of employment law, HR procedures and best practice
• Proven skills in the use of IT packages for producing management information (spreadsheets and database reports) and general office use (email, web applications)
• High quality communication skills both oral and written
• Excellent interpersonal skills; ability to quickly establish and maintain good working relationships at all levels
• A proven ability to plan, prioritise and organise own work effectively in a busy environment
• Significant experience of providing generalist HR support and advice to managers and employees in a challenging and fast paced environment
• Experience of employee relations work e.g. supporting performance and absence management
• Appreciation of balancing process and business requirements
• Able to work proactively and flexibly, adapting to multiple and changing priorities
• Professional approach with the ability to act with diplomacy and discretion in sensitive situations
• Able to resolve non-complex problems with minimal guidance

If you feel that the role of HR Business Partner at Sabio Groups is of interest to you and would like to be considered, then please submit your application as soon as possible attaching your most recent resume and providing any other information you feel may support your application.

Strictly No Agencies, any submission of resumes without prior request from Sabio Group will not be deemed as an introduction and therefore will not warrant an introduction fee. Department Talent & Engagement

Job Type Full time

Contract Type Permanent

Salary Competitive