Provide post sales maintenance support services for customers' Enterprise IT Network
Work closely with SDM to resolve and fulfil customers' operational issues / services request
Next level of technical escalation for L1 engineer to resolve complex network issue
Provide technical consultancy / advise to L1 engineers and customers
Advise customers on the Security vulnerability advisory
Develop test cases and conduct proof of concept tests on new software and hardware prior to upgrade/deployment
Open TAC case to principal vendor for complex problem resolutions
Requirements
Diploma / Bachelor's degree in Engineering, Computer Science, Information Technology, Security or equivalent.
Min. 3 to 5 years of experience with LAN, WLAN , Data and Security networking in maintenance support and break-fix.
Preferably with good knowledge and hands on experience in any of the following areas: i) LAN/WAN/WLAN: Cisco/Alcatel Switches/routers, WLC, ii) Network Security Solutions: Fortinet, Junipers and Checkpoints, Cisco IPS/IDS, ISE, ACS & ASA, ESA, WSA, SMA, iii) Network Monitoring: SolarWinds, Cisco Prime Infras, Alcatel Omni-Vista iv) Network Appliances based: Infoblox DNS/DHCP, NTP Server, F5 LTM/GTM, A10 LTM
