Purpose of job: As part of the Service Delivery Department, the candidate will support the Singapore Visitor Centre (SVC) Manager to ensure smooth operations at the SVC, to achieve the service outcomes required.
Main Responsibilities: Key responsibilities of the position will include: * Providing administrative/ operational support to the SVC Centre Manager, including brochure management, management of SVC checkout counter vendor, coordinate the marketing and logistics of the interactive events taking place at the SVC, and fronting the department's Crisis Manager role.
- Supporting the on-boarding of the SVC partners to use STB's technology platforms by developing training manuals.
- Liaising with industry partners to coordinate site visits and familiarisation trips for our frontline officers to upkeep their product knowledge.
- Fronting the department's Knowledge Manager role, to enhance knowledge and file registry management, including the proper management, preservation and disposal of documents/files.
- Supporting the SVC Centre Manager on two key projects which will streamline SVC operations, which involve the engagement of a SVC Facility Manager as well as the consolidation of service functions to optimise resources. This will include ensuring that project timelines and budgets are well-managed.
Requirements: - 2-3 years' experience working within frontline operations, or within the tourism industry.
- Possess skillsets as a strong team player.
- People-oriented and confident in managing STB's stakeholder relations.
- Strong interpersonal and communication skills.
- Strong eye for detail, with inquisitive mind and problem solving/ critical analysis skills.
- Keen interest on service quality and delivery.
- Resourceful with a strong operations background.
- Meticulous with budgets and able to multitask.
- Keen interest in Singapore's tourism offerings.
Advertised: 06 Jun 2019
Applications close: 21 Jun 2019
