Job Description :Basic up to $4500 + AWS + Good BonusA well known Tourism/Hospitality company5Day (including weekend/non-overnight shift) 42hour workweekRESPONSIBILITIES:Develop Customer Care department initiative to empower frontline team to Job Description : Basic up to $4500 + AWS + Good Bonus A well known Tourism/Hospitality company 5Day (including weekend/non-overnight shift) 42hour workweek RESPONSIBILITIES: Develop Customer Care department initiative to empower frontline team to improve customer experiences Enhance customer experience for greater satisfaction through betterment of services, benefits, facilities and activities Assist in implementing royalty programs for premium customers Ensure compliance from external stakeholders and customers to the rules and regulations Handle disputes and enquiries from different channels (hotline, website, etc) REQUIREMENTS: Degree in any discipline 2 years of supervisory experience in similar capacity Excellent customer relationship management & coaching skills Able to work on evening (non-overnight shift) and weekends (42hour workweek, 5day/week) Able to communicate in Mandarin due to clients from Taiwan, China and HK OTHER INFORMATION: Basic up to $4500 + AWS + Good Bonus Degree in any discipline 2 years of supervisory experience in similar capacity Able to work on evening (non-overnight shift) and weekends (42hour workweek, 5day/week) Salary will commensurate based on educational qualification & experience HOW TO APPLY: Simply submit your application by emailing a detailed copy of your updated Resume in MS Word Format (including Current and Expected salary) to Consulting Manager, JANET , Chee Hui Min (Reg no. R1877642) YOUR SUCCESS IS OUR ACHIEVEMENT!By submitting any application or rsum to us, you will be deemed to have agreed and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration.