Singapore, Singapore
Role Purpose: As Operations Manager - Partner Services Team, the key objective will be to improve operational efficiencies to achieve objectives of the Partner Service Team.
In doing so, this individual will bring a strong project management and analytical acumen coupled with market place knowledge, and a high level of operational savvy. In addition, the capability to establish and develop long term relationships with both internal and external customers will be a key to the success of the role. Driven personality, strong leadership, effective communication, disciplined work habits, and attention to details will be the crucial to the role.
Responsibilities will include: (1) achieving operational efficiencies and revenue increases through the development and deployment of systems, tools and workflows (2) managing the requirements, development, implementation and maintenance of systems, tools and workflows (3) become specialist in Agoda Partner Service Team systems/ tools (4) work closely with connectivity partners to develop and support XML connections to YCS API (5) managing operational projects to improve efficiencies between inter departments
Responsibilities of the role: - Drive and project manage new key initiatives in areas of operational revenue opportunities and team efficiencies
- Increase operational efficiencies and revenue increases within the Partner Services Team department, and inter department workflows
- Support and optimize Agoda Partner Services Team systems and tools
- Become a specialist in our extranet and API, Yield Control System (YCS), Zendesk and seek ways to optimize performance of team and customers
- Maintain and develop the high level of usage of YCS and API and related management tools
- Provide the team and the senior management with regular, constructive and relevant feedback
- Strong analytical skills to develop reporting, and systems for internal use
- Share and seek out best practices and knowledge
- Assist with training and training materials for external and internal users
- Coordinate with central management on planning and objectives
- This position will handle both Singapore and Malaysia markets
Qualifications/Experience: - Bachelor or equivalent degree required;
- MBA a plus;
- 2 - 5 years operations or project management experience required;
- Proven track record in project delivery and product/system/process improvement;
- Multinational commercial experience preferred;
- E-commerce or travel industry experience a plus;
- Strong Communication Skills with fluency in Japanese and English;
- Prior experience working in Airlines, Technology or Tourism sector desirable.
Competencies/Skills: - Excellent problem solving skills
- Strong numerical and analytical skills
- Strong interpersonal skills (externally and internally)
- Ability to communicate value proposition to potential partners
- Adaptable to new technologies, quick learner
- Understanding of the principles of conversion, ROI and financial metrics associated with online advertising and online partnerships
- Team leader and team player
- Professional “get it done” attitude and work ethic
- Past success in mentoring and building sales organizations that cater to long term customer relationships;
- Strong attention to detail
- Highly disciplined work habits
- Energetic and driven personality
- Adapts well to and is energized by change
- Creative and Innovative
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Agoda is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
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