Job description: JOB DESCRIPTION JOB SCOPE » To use selling techniques, relationship building, expertise of the resort and technical expertise provided to optimize the guest practices.
» Well-equipped with the expertise to cross- sell and up-sell Marina Bay Sands products, services and attractions when handling a reservation and inquiry.
» To accurately capture, input and verify all significant information including all additional products, features and services when making a guest booking to provide guests a seamless practice upon their arrival and during their stay.
» Responsible for individual performance and incorporating all corrective action plans including required training identified by your manager.
» To convey a genuine, welcoming and professional level of communication and service at all times while on the telephone and in any form of written communication.
» Strictly adhere to all service delivery, selling and technical execution standards in place during the booking process.
» Strictly adhere to the standards for protocol and decorum in the call center and at all times.
» Responsible for providing timely and accurate information to all internal and external parties involved in building and selling the guest practice.
» Provide on-time and accurate information to all 3rd party providers involved in creating a guest reservation and subsequent practice options.
» Communicate in a professional, timely, efficient and effective manner with all departments involved in fulfilling guest practice located on the booking requirements.
» Manage and confirm all modifications, changes or updates to existing bookings timely and accurately.
» Ensure accuracy of all payment arrangements connected with a guest booking.
» Assume responsibility for managing all guest concerns and know when they need to be escalated to a manager.
» Must be able to work independently in a call center environment, maintaining a high level of productivity, organization and service levels for every guest inquiry handled.
» consciousness of the availcapability of products, services, offerings, attractions and amenities for sale and accountable for providing the most accurate and up to date property information.
JOB REQUIREMENTS » Possess Diploma / NITEC qualifications with major in hospitality / business management preferred.
» Any Travel Agent / Travel planning certification is an advantage.
» Possess significant practice in a sales, call center, travel industry or hospitality operations practice is beneficial.
» Possess excellent verbal and written communication expertise; fluent in English; proficiency in other languages such as simple.
» Mandarin and Japanese are extremely beneficial. Must be able and willing to work on rotating shifts, weekends and public holidays.
» Proficient using Microsoft Office applications to include but not limited to Microsoft Outlook, Word and Excel.
» An capability to quickly and accurately type and input required information using a computer keyboard preferred.
» To deliver excellent customer service such as information of the hotel.
» Handle corporate group reservations
» Achieve a high level of customer service delivery across the operations.
» Manage all service issues in a timely and professional manner and escalate accordingly where required.
COMPANY SNAPSHOT Average Processing Time More Than 2 Weeks
Registration No. 200507292R
Industry Hotel/Hospitality
Website http://www.marinabaysands.com
Facebook Fan Page https://www.facebook.com/marinabaysands
Company Size More than 5000 Employees
COMPANY PHOTOS »
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COMPANY OVERVIEW Marina Bay Sands® is Asia’s leading destination for business, leisure and entertainment delivering once-in-a-lifetime practices. The landmark building is situated in the heart of Singapore’s Central Business District and transforms Singapore’s skyline and the country’s tourism landscape.
The destination offers a luxury hotel, state-of-the art convention and exhibition facilities, theaters, world-class entertainment and the best shopping and dining in the region. The three hotel towers are crowned by the Sands SkyPark® on the 57th story.
Product & Services
Conveniently located in the heart of the Central Business District and 20 minutes from Changi Airport.
- Hotel: The Marina Bay Sands hotel has three 55-story towers with 2,561 luxury rooms and suites. The three towers are capped by the Sands SkyPark, which offers 360-degree views of Singapore’s skyline. Information technology is home to restaurants, lush gardens, an infinity edged swimming pool and the world’s largest public cantilever housing an observation deck.
- Expo and Conventions: The Sands Expo and Convention Center has 1.3 million square feet of flexible convention and exhibition space. Information technology can host over 45,000 delegates, 2,000 exhibition booths and 250 meeting rooms. Information technology features Southeast Asia’s biggest ballroom, which can accommodate 6,600 people for a banquet, and up to 11,000 for an auditorium-style lecture.
- Shopping: The Shoppes at Marina Bay Sands has 800,000 square feet of retail and dining space. Luxury retailers include Bally, Cartier, CHANEL, Ferragamo, Franck Muller, Gucci, Hermès, Hublot, Hugo Boss, Louis Vuitton, Miu Miu, Omega, Patek Philippe, Prada, Tiffany & Co. and Yves Saint Laurent. New brands include Anne Fontaine, Henry Cotton’s, Leviev, Marisfrolg, Moiselle, Rabeanco, Stefano Ricci, and Wolford.
- Restaurants: Dining at Marina Bay Sands is a gourmet practice with over 50 dining choices. These include celebrity-chef restaurants helmed by Mario Batali, (New York), Daniel Boulud (New York), Wolfgang Puck (Los Angeles), Guy Savoy (Paris), Tetsuya Wakuda (Sydney) and Justin Quek (Singapore). Marina Bay Sands features signature restaurants, modern bistros and a premium food court.
- Entertainment: Marina Bay Sands energizes the entertainment and nightlife scene in Singapore with nightclubs, world-class entertainment, a museum and a casino. The museum, which has a lotus-inspired design, will feature blockbuster exhibitions from around the world. Two state-of-the-art theaters will open with a total of about 4,000 seats. The Broadway hit The Lion King will debut in Sands Theater, with Le Theater presenting shorter-run shows such as concerts, award ceremonies and gala events. The outdoor event plaza along the promenade next to Marina Bay will host audiences for watching events on the bay or on the plaza.
WHY JOIN US? Launch your career in Asia's most spectacular entertainment destination.
For a compensateing career with exceptional benefits, join us!
Skills:
