Job description: JOB DESCRIPTION Job Description
» Assisting the Concierges to fulfils on customer requirements.
» Assisting in making travel bookings.
» Assist as and when needed to provide Program Benefit Support, delivering on client value propositions while providing a seamless customer service practice when dealing with other departments.
» Responds promptly as and when needed to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments Required practice, expertise and Qualifications
» Preferably with practice within the retail or luxury travel industry, with a large hospitality chain or luxury brand is a plus.
» 2 years’ practice booking travel arrangements in a corporate environment or significant customer service practice working a contact centre environment is preferred.
» Excellent organizational expertise, demonstrates high attention to detail.
» Identifies and resolves problems in a timely manner, gathers and analyses information skilfully, work well independently & in group problem solving situations.
» Speak clearly and articulately, high level of active listening, listen and get clarification, respond well to questions, write clearly and informatively, varies writing style to meet needs, able to read and interpret written information.
» Excellent Microsoft Word expertise.
» Schedule Requirements: – Shift located schedule (spanning weekends and public holidays)
– Rotating off-days (5 day work week, 2 days off)
WORK LOCATION
Address 1 wallich Street #17-02 Guoco Tower
COMPANY SNAPSHOT Average Processing Time More Than 2 Weeks
Registration No. 201411689Z
Industry Travel/Tourism
Website http://www.johnpaul.com
Company Size 1 - 50 Employees
Working Hours Saturdays/Shift required
Dress Code Business (e.g. Shirts)
Benefits Medical, Dental
Spoken Language English
COMPANY OVERVIEW John Paul is the premier digitally-enabled global concierge service, providing brands with customized loyalty solutions.
We thrive in challenging the status quo of transactional loyalty programs, driving long-term customer and employee engagement through an elegant combination of genuine human interaction and AI-driven CRM. Our customized relationship and membership strategies enable brands to interact with their customers and employees on an experiential and emotional level, creating a virtuous circle of deeper customer insight, higher quality customer service and increased customer lifetime value.
John Paul was established in Paris in 2008 and has enjoyed consistent growth every year since its debut, including the acquisition of US-located LesConcierges in 2015. With over 1,000 employees across 5 continents, John Paul Group is a major player in the loyalty market, offering white-label services to some of the biggest brands across the financial services, luxury, travel, hospitality, technology and automotive industries. John Paul joined the AccorHotels group in 2016 and is now focusing on its next phase of growth, a key part of which is to expand its presence in _APAC._
WHY JOIN US? OUR VALUES
OUR GREATEST PRIDE? THE DEDICATION OF EACH EMPLOYEE. OUR COMMON GOAL IS TO IMPROVE THE everyday LIVES OF OUR MEMBERS ALL OVER THE WORLD.
WHY JOIN US WORKING AT JOHN PAUL MEANS EMBRACING OUR CORPORATE CULTURE.
JOHN PAUL WAS FOUNDED, AND CONTINUES TO GROW, THANKS TO THE TALENTED WOMEN AND MEN WHO ARE PART OF THE ORGANIZATION.
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