Job description: JOB DESCRIPTION JOB SCOPE » Attend to casino Patrons’ and internal stakeholders’ enquiries, requests and feedback through emails and/or calls ensuring that their needs are attended to timely and professionally.
» Follow up on outstanding enquiries, requests and feedback with Patrons and internal stakeholders.
» Confirm and process reservation requests for rooms, flights, transfers, attractions, restaurants and limousines, as required by Patrons and internal stakeholders.
» Registration of Patrons for casino events, tournaments and promotions.
» Process redemption of casino offers such as room, birthday and other promotions.
» Ensure that Patrons’ information, preferences and tier entitlements have been taken into consideration and recorded accurately.
» Assist with the creation of casino programs.
» Assist retailers with manual adjustment of Destination Dollars (i.e. earnings and redemptions) and Sands Dollars (i.e. redemptions only).
» Work closely with the Sales Team, International Marketing Operations, Player Development Operations, Hotel and VIP Services to ensure all arrangements have been made to meet Patrons’ requirements while maintaining the highest level of customer service.
» Help maximize room revenue by up-selling higher room categories to Patrons.
» Perform hotel room booking override, where necessary.
» Monitor, assign and follow up on administrative matters and other ad-hoc tasks performed by team members and ensure all requests are in order.
» Supervise team of Admin adjuncts and ensure that all everyday tasks assigned are completed.
» Provide support and assist with escalated enquiries from team of Executives and Coordinators whenever necessary.
» Deliver a professional, prompt and high quality service practice to Patron or internal stakeholder over the phone and email while maintaining the Marina Bay Sands’ standards and departmental KPIs.
» Review and enhance processes and procedures to ensure efficiency of the operations.
» Perform all tasks in conformity with Marina Bay Sands policies and procedures, and in compliance with the respective local laws and regulations.
» All other adhoc tasks as and when required.
JOB REQUIREMENTS » Diploma holder from a recognized institution.
» At least 3 years of working practice preferably in a customer service function.
» Candidates with minimal academic qualifications but significant work practice are welcomed to apply
» Excellent verbal, written and interpersonal communication expertise and telephone etiquette.
» Proficient in Microsoft Office applications.
» Fluent in English Language (for both written and verbal communications) and able to communicate in at least one Asian language, preferably Mandarin.
» capability to execute rotating shift work including midnight, public holiday and weekend shifts
» this function will be located at the Harbourfront Call Centre office.
COMPANY SNAPSHOT Average Processing Time More Than 2 Weeks
Registration No. 200507292R
Industry Hotel/Hospitality
Website http://www.marinabaysands.com
Facebook Fan Page https://www.facebook.com/marinabaysands
Company Size More than 5000 Employees
COMPANY PHOTOS »
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COMPANY OVERVIEW Marina Bay Sands® is Asia’s leading destination for business, leisure and entertainment delivering once-in-a-lifetime practices. The landmark building is situated in the heart of Singapore’s Central Business District and transforms Singapore’s skyline and the country’s tourism landscape.
The destination offers a luxury hotel, state-of-the art convention and exhibition facilities, theaters, world-class entertainment and the best shopping and dining in the region. The three hotel towers are crowned by the Sands SkyPark® on the 57th story.
Product & Services
Conveniently located in the heart of the Central Business District and 20 minutes from Changi Airport.
- Hotel: The Marina Bay Sands hotel has three 55-story towers with 2,561 luxury rooms and suites. The three towers are capped by the Sands SkyPark, which offers 360-degree views of Singapore’s skyline. Information technology is home to restaurants, lush gardens, an infinity edged swimming pool and the world’s largest public cantilever housing an observation deck.
- Expo and Conventions: The Sands Expo and Convention Center has 1.3 million square feet of flexible convention and exhibition space. Information technology can host over 45,000 delegates, 2,000 exhibition booths and 250 meeting rooms. Information technology features Southeast Asia’s biggest ballroom, which can accommodate 6,600 people for a banquet, and up to 11,000 for an auditorium-style lecture.
- Shopping: The Shoppes at Marina Bay Sands has 800,000 square feet of retail and dining space. Luxury retailers include Bally, Cartier, CHANEL, Ferragamo, Franck Muller, Gucci, Hermès, Hublot, Hugo Boss, Louis Vuitton, Miu Miu, Omega, Patek Philippe, Prada, Tiffany & Co. and Yves Saint Laurent. New brands include Anne Fontaine, Henry Cotton’s, Leviev, Marisfrolg, Moiselle, Rabeanco, Stefano Ricci, and Wolford.
- Restaurants: Dining at Marina Bay Sands is a gourmet practice with over 50 dining choices. These include celebrity-chef restaurants helmed by Mario Batali, (New York), Daniel Boulud (New York), Wolfgang Puck (Los Angeles), Guy Savoy (Paris), Tetsuya Wakuda (Sydney) and Justin Quek (Singapore). Marina Bay Sands features signature restaurants, modern bistros and a premium food court.
- Entertainment: Marina Bay Sands energizes the entertainment and nightlife scene in Singapore with nightclubs, world-class entertainment, a museum and a casino. The museum, which has a lotus-inspired design, will feature blockbuster exhibitions from around the world. Two state-of-the-art theaters will open with a total of about 4,000 seats. The Broadway hit The Lion King will debut in Sands Theater, with Le Theater presenting shorter-run shows such as concerts, award ceremonies and gala events. The outdoor event plaza along the promenade next to Marina Bay will host audiences for watching events on the bay or on the plaza.
WHY JOIN US? Launch your career in Asia's most spectacular entertainment destination.
For a compensateing career with exceptional benefits, join us!
Skills:
