Job description:

JOB DESCRIPTION

JOB SCOPE

» Handle and assist guests via internal/ external incoming calls and emails of the hotel and general inquiries hotline

» Handle first level guest complaints and resolve them with calm and professionalism

» Communicate situations where guests are dissatisfied or experiencing a problem and offer/discuss the resolution to the Manager on Duty promptly

» Take requests for wake-up calls and follow through to ensure guests receive their wake-up call at the requested time

» Ensure accuracy & promptness in relaying to guests’ messages

» Maintain up-to-date hotel information of events and activities so that guests will receive accurate and prompt information when requested

» Perform functions of Concierge, Sales & Front Office services and requests effectively & efficiently

» Respond to emergency situations with composure and effectively, according to hotel guidelines

» Ensure that all individual, team and departmental KPI’s are achieved

» Any other responsibilities that may be assigned from time to time

JOB REQUIREMENTS

» GCE ‘O’ Level, Nitec or higher

» Candidates with hotel or tourism practice will have an added advantage

» Demonstrate expertise and proven practice in Customer Service and Complaint handling expertise

» Strong operational background with good organizational and problem solving expertise

» Must have the capability to handle multiple tasks simultaneously and work well under pressure

» Candidates must possess computer & internet expertise

» Must be fluent in reading, writing and speaking English

» Proficiency in other languages such as Mandarin, Malay, Japanese and Korean are extremely beneficial

» Possesses pleasant voice with excellent telephone etiquette

» Must be customer or service oriented.

» Must possess effective communication expertise, both verbal and written

» Proficient in Microsoft Office applications such as Microsoft Outlook

» Must be willing to work any day of the week, rotational shifts (including public holidays and overnight shifts) depending on operation needs

» A good team player and takes initiative to assist other Team Members when require

» Must be goal-oriented and highly motivated self-starter with the capability to adapt to changes in a dynamic environment

» Mature, meticulous, resourceful, organized and able to work independently

» Work is carried out predominantly in the Express Service Department in Singapore but is subject to change to meet business/operational needs

» Able to work in front of computer screen for extended periods of time

» Able to type using computer keyboards for extended periods of time

» Able to sit for extended periods of time

COMPANY SNAPSHOT

Average Processing Time More Than 2 Weeks

Registration No. 200507292R

Industry Hotel/Hospitality

Website http://www.marinabaysands.com

Facebook Fan Page https://www.facebook.com/marinabaysands

Company Size More than 5000 Employees

COMPANY PHOTOS »

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COMPANY OVERVIEW Marina Bay Sands® is Asia’s leading destination for business, leisure and entertainment delivering once-in-a-lifetime practices. The landmark building is situated in the heart of Singapore’s Central Business District and transforms Singapore’s skyline and the country’s tourism landscape.

The destination offers a luxury hotel, state-of-the art convention and exhibition facilities, theaters, world-class entertainment and the best shopping and dining in the region. The three hotel towers are crowned by the Sands SkyPark® on the 57th story.

Product & Services

Conveniently located in the heart of the Central Business District and 20 minutes from Changi Airport.

• Hotel: The Marina Bay Sands hotel has three 55-story towers with 2,561 luxury rooms and suites. The three towers are capped by the Sands SkyPark, which offers 360-degree views of Singapore’s skyline. Information technology is home to restaurants, lush gardens, an infinity edged swimming pool and the world’s largest public cantilever housing an observation deck.

• Expo and Conventions: The Sands Expo and Convention Center has 1.3 million square feet of flexible convention and exhibition space. Information technology can host over 45,000 delegates, 2,000 exhibition booths and 250 meeting rooms. Information technology features Southeast Asia’s biggest ballroom, which can accommodate 6,600 people for a banquet, and up to 11,000 for an auditorium-style lecture.

• Shopping: The Shoppes at Marina Bay Sands has 800,000 square feet of retail and dining space. Luxury retailers include Bally, Cartier, CHANEL, Ferragamo, Franck Muller, Gucci, Hermès, Hublot, Hugo Boss, Louis Vuitton, Miu Miu, Omega, Patek Philippe, Prada, Tiffany & Co. and Yves Saint Laurent. New brands include Anne Fontaine, Henry Cotton’s, Leviev, Marisfrolg, Moiselle, Rabeanco, Stefano Ricci, and Wolford.

• Restaurants: Dining at Marina Bay Sands is a gourmet practice with over 50 dining choices. These include celebrity-chef restaurants helmed by Mario Batali, (New York), Daniel Boulud (New York), Wolfgang Puck (Los Angeles), Guy Savoy (Paris), Tetsuya Wakuda (Sydney) and Justin Quek (Singapore). Marina Bay Sands features signature restaurants, modern bistros and a premium food court.

• Entertainment: Marina Bay Sands energizes the entertainment and nightlife scene in Singapore with nightclubs, world-class entertainment, a museum and a casino. The museum, which has a lotus-inspired design, will feature blockbuster exhibitions from around the world. Two state-of-the-art theaters will open with a total of about 4,000 seats. The Broadway hit The Lion King will debut in Sands Theater, with Le Theater presenting shorter-run shows such as concerts, award ceremonies and gala events. The outdoor event plaza along the promenade next to Marina Bay will host audiences for watching events on the bay or on the plaza.

WHY JOIN US? Launch your career in Asia's most spectacular entertainment destination.

For a compensateing career with exceptional benefits, join us!

Skills: