Job description: JOB DESCRIPTION As a part time Guest Relations agent, you will welcome all guests to Faber Peak Singapore and provide excellent guest management services. You are required to be proactive in providing customer service solutions and ensure that all guests have a memorable practice with Faber Peak Singapore. Your everyday guest relations work will include answering hotline calls, handling events, dining reservations and covering the membership enquiries.
You will also provide excellent customer service to upsell and process membership applications over the counter and attending to guest enquiries. You will manage and upkeep the accuracy of members data.
Requirements: » Min "N" Level
» Strong competency in spoken and written English (competency in another language is an advantage as to contact with another language speaking associates)
» Good verbal and written communication expertise
» Customer-centric, people-oriented and a team player
» Able to work shifts, staggered hours
» A fast thinker who reacts quickly and is able to handle a variety of customer-related situations
» Fluency in both written and spoken Mandarin is an advantage to contact with Chinese guests
WORK LOCATION
Nearby Transportations » HarbourFront
Address 109, MOUNT FABER ROAD, FABER PEAK, SINGAPORE 099203
COMPANY SNAPSHOT Average Processing Time More Than 2 Weeks
Registration No. 197000546C
Industry Travel/Tourism
Website http://www.onefabergroup.com
Facebook Fan Page https://www.facebook.com/OneFaberGroupSG/
Company Size 201 - 500 Employees
Working Hours Dependent on job function
Dress Code Smart casual, dependent on job function
Benefits Medical, Miscellaneous allowance, Fringe benefits & perks
Spoken Language English
COMPANY PHOTOS »
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COMPANY OVERVIEW One Faber Group operates a suite of leisure and lifestyle services including attractions, guided tour practices, the management of event venues, souvenirs and lifestyle merchandise as well as F&B operations. The company’s portfolio of products and services include the Singapore Cable Car, Wings of Time, Sentosa Merlion, Faber Peak Singapore, Dusk Restaurant & Bar, Arbora, Good Old Days, Show Bites and FUN Shop.
Spanning across the hilltop at Mount Faber and Sentosa Island, One Faber Group’s products are linked by the Singapore Cable Car Sky Network of six stations on two main lines – the Mount Faber Line that connects mainland Singapore to the resort island of Sentosa, and the Sentosa Line that connects to the island’s western end at the Siloso Point.
The Group offers a memorable practice for its guests, offering a delightful escape that spans from green hilltop to blue sea and sandy beach, with sunshine and happiness radiating through the warm service of its friendly staff. Its legal name remains as Mount Faber Leisure Group Pte Ltd, which is a wholly-owned subsidiary of Sentosa Development Corporation and operates as an autonomous commercial arm.
Visit www.onefabergroup.com for more information.
WHY JOIN US? Why Join Us?
“Escape, Delight, Memories"
One Faber Group is all about providing that avenue of escape from the mundane and creating happy moments and delightful memories for all our guests.
We provide valuable exposure into the tourism and lifestyle sector and an enriching environment where you can achieve your goals, with room for development and growth. If you are motivated by making a difference in the practice of every single one of our guest and up for the challenge of a dynamic job scope, this is the place for you.
We look forward to getting to know you!
Get to know us better!
» Visit https://www.onefabergroup.com/careers/
» Like us on Facebook: https://www.facebook.com/OneFaberGroupSG/
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