Job description: JOB DESCRIPTION » Handles customer requests on behalf of our clients, via phone, email, and/or chat
» Researches and fulfills requests from customers globally in areas including dining, entertainment, travel, sports & recreation including golf, shopping, and unusual requests
» Interacts with customers to provide information in response to inquiries and to handle and resolve complaints
» Establish relationships with customers, learning their likes and dislikes.
» Strives to leave the customer with a positive customer practice feeling after every contact
» Conduct outbound calls to customers introducing Concierge service and other benefits
» Provides accurate and timely information regarding requests.
» Provide services as per contractual scope of services and be able to say "no" positively.
» Applies high quality customer service guidelines when fulfilling customer requests.
» Leverages current partners and utilizes Internet and other resources to fulfill requests;
» Communicates responses in a clear, professional, timely and concise manner;
» Represents clients in a professional, courteous manner;
» Share feedback about destination and service trends with team
» Work with team and resources to provide customer with requested service
» Attends meetings and trainings as required to obtain new and pertinent information about clients and how to assist customers Requirements:
»2+ years customer service practice in travel/tourism, hospitality, hotel/ guest services is REQUIRED
»Looking for sincere and positive attitude on work ethic
» Keen interest in worldwide lifestyle (shopping, sports, culture, travel etc).
» Enjoy helping people and solving problems.
»To work flexible hours as appropriate to the needs of the position
Morning shift, weekday: $15 per hr
Morning shift, weekend & PH: $20 per hr
Night shift, weekday: $20 per hr
Night shift weekend: $25 per hr
WORK LOCATION View larger map / directions View larger map
Nearby Transportations » Singapore Expo
Address Changi Business Park
COMPANY SNAPSHOT Average Processing Time More Than 2 Weeks
Industry Healthcare/Medical
Company Size 1001 - 2000 Employees
COMPANY PHOTOS
COMPANY OVERVIEW Aspire Lifestyles is the world’s leading provider of Concierge Services & premium Benefit Solutions to best-in-class loyalty programs.
The Aspire Lifestyles global team, a collective of experts and enthusiasts live and breathe this mission, fostering a culture which strives to deliver the ultimate customer practice. We further empower this human endeavour with quality and innovation across every one of our services, networks, platforms and technologies.
With 25 years’ practice providing white-labeled benefit solutions, our locally-customised and globally available selection of innovative services is well proven and highly praised. Aspire Lifestyles’ services include:
» Industry-leading Concierge Services
» End-to-end Airport Services
» Custom-built Benefits, practices and Events
» Comprehensive Travel & Medical Assistance
» Travel Security Advice
» Health and Wellness Expert Advice
» Online Destination Reports
» Auto and Home Assistance
» Customisable Digital Solutions
WHY JOIN US? Aspire Lifestyles, an International SOS company, is a highly compensateing place to work. Our mission is to deliver exceptional service with each client and customer interaction and our global talent is a critical part of this service delivery philosophy. We seek individuals who are client/customer-oriented, creative and thrive on a high performance culture, whilst maintaining a positive, can-do attitude at all times.
From quality and training to client services, marketing and product development, every Aspire Lifestyles location is fully staffed with the skills necessary to ensure a best-in-class approach to delivering innovative client and customer solutions. With a collective of highly practiced global talent located in 22 delivery centres across 19 countries, Aspire Lifestyles presents exciting career opportunities for the motivated individual.
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