National Gallery Singapore is a leading visual arts institution overseeing the largest public collection of modern
art in Singapore and Southeast Asia. Situated at the birthplace of modern Singapore, in the heart of the Civic
District, the Gallery is housed in two national monuments - City Hall and former Supreme Court - that have
been beautifully restored and transformed into this exciting 64,000 square metres venue. Reflecting
Singapore's unique heritage and geographical location, the Gallery aims to be a progressive museum that
creates dialogues between the art of Singapore, Southeast Asia and the world to foster and inspire a creative
and inclusive society. This is reflected in our collaborative research, education initiatives, long-term and special
exhibitions, and innovative programming. The Gallery also works with international museums such as National
Museum of Modern Art, Tokyo (MOMAT), National Museum of Modern and Contemporary Art, Korea (MMCA),
Centre Pompidou, Musée d'Orsay and Tate Britain to jointly present Southeast Asian art in the global context,
positioning Singapore as a key node in the global visual arts scene.
In 2018, the Gal ery was the only museum in Southeast Asia that received a ranking in The Art Newspaper's
annual global survey of attendance at museums and took the 38th place. It is also the first museum in Asia to
receive the Children in Museums Award by the European Museum Academy and Hands On! International
Association of Children in Museums. It also won the awards for “Best Theme Attraction” at TTG Travel Awards
2017, “Best Attraction Experience”, “Breakthrough Contribution to Tourism” and “Best Customer Service
(Attractions)” at the prestigious Singapore Tourism Awards in 2016 for its role in adding to the vibrancy of
Singapore's tourism landscape. For more information, visit
Assistant Manager/ Manager (Community & Access)
Reporting to the Assistant Director (Community & Access), the Assistant Manager/ Manager (Community &
Access) will be responsible for supporting and executing the training and development function in the
Gallery's volunteer management programme called the Best Friends of the Gallery. The candidate will be
required to identify the gaps to create suitable training and development programme for our database of up
to 400 active volunteers so that they can continual y deliver their volunteer roles at the optimal level of
performance. The role will also include planning and strategizing the development of the BFG programme to
build and sustain a strong community of volunteers dedicated to contributing and being a part of the
Gallery's mission. As part of the volunteer management team, the candidate will also be supporting the
deployment of volunteer for tour requirements of the special exhibitions at the Gallery.
Working towards the mission of enhancing inclusivity and access to the Gallery, the candidate will also be
working closely with internal and external stakeholder to develop content resources, programmes and tours
for specific audience segments that require active involvement from our volunteers. This is to help build a
strong community of volunteers with diverse talents as Gallery 'ambassadors' in supporting the advocacy,
education and engagement work, particularly for Community & Access initiatives.
RESPONSIBILITIES Training and Development
- Identify gaps and develop relevant training and development programmes for our volunteers that
wil support their needs to better perform volunteer roles such as the daily guided tours, hospitality- related roles and any other access programme initiatives with volunteer support.
- Co-ordinate and/or execute training and development programmes for the volunteers and any other
supporting stakeholders, if necessary
- Devise suitable feedback formats or channels to review volunteers' performance, training modules
and trainers appointed as well as to monitor and assess visitor feedback received through volunteer
service and volunteer feedback so that we can develop and offer appropriate training and skills
building to equip the volunteers
- Recommend recognition platforms and special initiatives to adopt Best Practices in volunteer
management and engagement that enhance welfare, engagement and retention of our volunteers
- Evaluate all aspects of volunteer programmes (engagement activities) to ensure effectiveness and to
recommend / implement changes as appropriate
Volunteer Office & Operations
- Contribute to the review and application of volunteer policies, procedures, and standards of
volunteer service to ensure proper procedures and implementation of interviews, orientation,
training, role assignments and engagement activities are in place. Also maintain clear procedures and
terms of engagement between Gal ery staff and volunteers.
- Represent the Community and Access team to participate in special exhibition project meetings to
support the requirements of special exhibition guided tours as well as to lead the training and
deployment needs for English and Mandarin tours for relevant special exhibitions.
- Manage the Volunteer management system and Learning portal to better support learning and
development of the volunteers
- Engage in regular cross-divisional projects and operation meetings to understand lapse in volunteer
services to better reduce gaps in delivery
- Plan and execute training requirements to support recruitment of Docents, volunteers and other
volunteers for the Gal ery (whenever needed)
- Work proactively with staff to provide accurate information and assistance to volunteers
Content Development
- Support in relevant stakeholder engagement to create and roll out relevant programmes that will
cater to the identified target audience
- Research and develop/co-develop content to support community engagement and volunteer
participation that will increase their affinity and interest in the art collection of the Gallery
REQUIREMENTS - 4 - 6 years of relevant work experience, preferably in volunteer management, community
engagement, training and development.
- Passionate about engaging with volunteers, developing access initiatives and audience
development.
- Must have excellent interpersonal, communication and presentation skills to a broad audience base,
and ability to engage professionally with corporate and academic partners at the same time
- Good group facilitation, interaction and problem-solving skills
- Ability to work well with a diverse group of staff, volunteers and community stakeholders
- Ability to effectively administer or manage a wide array of tasks, projects, and responsibilities
- Must possess cultural sensitivity and understanding for diverse communities - demonstrated
capability and maturity in dealing with people and/or handing difficult situations
- Good command of English (both spoken and written)
- Good working knowledge of Microsoft Office Suite is essential
- Candidate who is bilingual in English and Mandarin is an added advantage
- Candidate with an art education / art history background wil be an added advantage to support the
area of content and programme development.
- Keen interest in the arts, heritage and museum field with a passion to engage with a wider
community to visit the Gallery
- Proactive, people oriented, team player, cheerful, positive and committed
- Must be able to work weekends and some evenings to support the volunteer management portfolio
Please send your detailed CV, along with current and expected remuneration to
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