Job Description

• Exciting role focusing on latest technologies
• Global remit
• Key Leadership role

This position is responsible for bringing strategic IT leadership to the organization by developing and driving the technology vision in today’s complex and evolving digital technology landscape including big data, Internet of Things, social media and mobile apps and how they can transform business. The ideal candidate must possess knowledge of day to- day operation of luxury hospitality business and experience journey of our demanding guests. This position will be based in our clients Head Office in Singapore and frequent travel is expected.

Key Responsibilities

Strategy

• As a member of the senior management team, make key contribution to the formulation of the company’s business and digital strategies.
• Proactively advise the senior management team on the emerging technologies and digital trends that are most relevant to the company's goals and evolving needs.
• Help determine capital investment parameters, priorities and risks for enterprise-wide IT initiatives to maximize the return on investment.
• Drive digital transformation and business growth through innovation and the implementation of technology.

Leadership

• Develop an IT vision, strategy, roadmap, and lead the IT team and other stakeholders in effective execution.
• Ensure, on an ongoing basis, that current and planned technical architecture, investments and solutions are aligned with company business objectives.
• Prepare and monitor IT operational budgets that meet prevailing objectives and constraints.
• Develop and execute an analytics program that will allow company business leaders to make data-based decisions.
• Build strong relationships with business leaders across the company, and develop a detailed understanding of their issues, challenges and opportunities.
• Implement the most appropriate and effective IT organizational design to support and engage with the business.
• Ensure transparency and collaboration between the IT organization and its business partners.

IT Operations

• Direct the design, planning, implementation, and maintenance of the computing infrastructure that supports the company’s operations and business applications.
• Establish metrics for managing IT effectiveness and for measuring the impact of IT on the business.
• Establish appropriate service levels and the processes to ensure that KPIs are met.
• Maintain oversight of all IT projects, ensuring that commitments are properly planned, staffed, monitored and reported.
• Establish a comprehensive enterprise information security program to ensure the integrity, confidentiality and availability of relevant data.
• Lead the design and implementation of an enterprise-wide disaster recovery and business continuity plan.
• Establish and enforce IT policies, processes, portfolio management, development standards and methodologies.
• Monitor the industry for developments in IT operations; evaluate and implement relevant new tools and service management frameworks.
• Review, recommend, and oversee all vendors and managed service agreements for computing, telecommunications, IT services, and equipment.

Key Requirements

• 10 years of experience in hospitality technology, including a minimum of 5 years in a leadership role.
• Experience in a Head of IT or equivalent position.
• Ability to create clear IT strategic vision that supports business objectives, and can execute on that vision.
• Able to work collaboratively with diverse leaders, communicate IT vision across all levels of the organization, and build consensus around key initiatives and projects.
• Possesses exceptional interpersonal and communication skills, both oral and written; able to articulate ideas to both technical and non-technical audiences.
• Possesses exceptional business acumen, analytical and problem-solving abilities.
• Experience in driving digital transformation and business growth through innovation and the implementation of technology.
• Possesses solid knowledge in emerging technologies, and the ability to apply these in the service of the company’s key business goals.
• Experience leading complex, major change initiatives; demonstrated skills in change management.
• Guest experience oriented.
• Experience with SaaS, cloud-based, and outsourced solutions through third party providers.
• A strong background in operational and capital finances, and IT budget

EA Licence No.: 15S7496

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