Responsibilities - Lead a team of support engineers in daily production support for turnkey enterprise scale.This includes support activities such as tracking issue logs, ensure issue response and resolution meet SLA, leads the team to investigate root cause of issue and deployment of patches.
- Perform overall management of managed services: Service Delivery and operational deliverables covering IT infrastructure and software applications
- Implement ITIL service management and Security measurement to meet the SLA.
- Work closely with Project Delivery teams to drive service delivery excellence
- Build good working relationship with customers / end users and assist the sales team to Identify sales opportunities in services and solutions.
Requirements - Bachelor's Degree/Diploma in Engineering (Computer/Telecommunication), Computer Science / Information Technology or equivalent.
- Min 5 years' experience in the role of Operations Manager in enterprise systems
- Min 2 years experiences in an SDM role.
- Knowledge and hands on working experience in Windows platform, helpdesk operations will be required.
- Good tracking and monitoring skill and able to perform end-to-end investigation of issues from client to server.
- Able to lead and front customer in the investigation of technical issues
- A team player, with good interpersonal and problem solving skills.
Shortlisted candidate will be offered a 1 Year Agency Contract employment.
