Lead and manage the operations team (contractors) to maintain and support secures product for Whole-Of-Government. Assurity Trusted Solutions Pte Ltd ("Assurity") is a wholly-owned subsidiary of the Government Technology Agency (GovTech*). It was incorporated to operate the National Authentication Framework (NAF). What to expect: Lead and manage the operations team (contractors) to maintain and support secures product for Whole-Of-Government Ensure that card system is properly managed and coordinated by the team of contractors with no disruption to business operations Ensure the availability of the PKI system according to the Service Level Agreement (SLA) To work closely with agencies to understand their requirements in order to meet their needs in a timely and effective manner To submit regular and timely project updates to higher management To track and manage change requests for project governance purposes To manage the project documentation received from project teams and vendors and follow up on delayed deliverables How to succeed: Degree in Computer Science, Computer Engineering, information or equivalent. Minimum 5 years of relevant experience (Candidates with Card production / PKI service experience preferred) Attained an ITIL service operations certification or equivalent Resourceful with ability to work out solutions to unique technical challenges Good communication skills in both written and oral