Job description:

JOB DESCRIPTION Information Technology - Design Thinking Consultant

Job Description

We are seeking for a talented and visionary Lead UX Designer in an important cross-functional function, working with our business and Information technology teams to work on and design the best user practice for a range of software products - spanning customer facing channels, internal applications supporting customer services and back office operations.

A technology-savvy and inspirational individual, you will engage in a very hands-on way with an array of platforms and technologies in multi-discipline teams. You will have the capability to induce human centred design approach and design thinking methodology in the research and design of the best user practice and supporting business processes to enhance customer journeys and employee journeys through adopting advanced digital technologies in an effective and innovative manner.

Job responsibilities:

» A Subject Matter Expert in UX and Design Thinking: You will be assigned work on key projects or products as UX lead and/or design thinking coach/facilitator

» Defining and designing interfaces, practice and processes across multiple platforms to enhance the customer journeys and employee journeys

» Collaborate with business, product management and software development to define and implement innovative solutions for the product direction, practice, and processes

» Conduct user research to guide product decisions and evaluate design uscapability and effectiveness

» Working with senior internal stakeholders to continue to build capcapability, internal cross-team relationships, and help take our capcapability to the next level

» Operate as a hands-on practitioner or coach to prepare and facilitate UX project and research plans, run workshops, create personas, journey maps, concept sketches, systems design architecture, wireframes, etc.

Required expertise

» Degree in IT, engineering, design or social sciences and digitally savvy

» Minimum 5-year relevance practice and a compelling portfolio of past work, showcasing a wide variety of UX design results

» Strong capability to communicate, collaborate, coach and inspire others with an exemplary UX design capability and outcome driven.

» broad practice in participating in, and/or leading multi-stakeholder research, and uscapability studies, recognising important insights and translating them into compelling UX concepts

» An expert in all applied UX skill and software from wire-framing to various prototyping techniques across analogue and digital platforms

» practice working in an Agile/Scrum development process

WORK LOCATION

Address 25 Airline Road Singapore 819829

COMPANY SNAPSHOT

Registration No. 197200078R

Industry Aerospace/Aviation/Airline

Company Size More than 5000 Employees

Working Hours Regular hours, Mondays - Fridays

Dress Code Business (e.g. Shirts)

Benefits Medical, Dental

Spoken Language English

COMPANY PHOTOS »

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COMPANY OVERVIEW Singapore Airlines (SIA) is a global airline dedicated to providing air transport services of the highest quality. Committed to fleet modernisation, product and service innovation as well as market leadership abilities, SIA has evolved into one of the world’s most respected travel brands.

Singapore Airlines has come a long way since our founding in 1972, evolving from a regional airline to one of the most respected travel brands around the world. We fly one of the youngest aircraft fleets in the world to destinations spanning a network spread over six continents, with our Singapore Girl as our internationally-recognisable icon providing the high standards of care and service that customers have come to expect of us.

We have made a habit of leading the way, and along the way developed a reputation for being an industry trendsetter. Our ever-growing list of industry-leading innovations includes the following firsts:

» First to offer free headsets, a choice of meals and free drinks in Economy Class, in the 1970s

» First to introduce satellite-located inflight telephones in 1991

» First to involve a comprehensive panel of world-renowned chefs, the International Culinary Panel, in developing inflight meals in 1998

» First to offer audio and video on demand (AVOD) capabilities on KrisWorld in all classes in October 2001

» First to fly the A380 from Singapore to Sydney on 25 October 2007

WHY JOIN US? Putting People First

As a leading global corporation located in Singapore, we recruit and nurture bright and dynamic individuals. all over their careers, employees have opportunities for development and training to enhance their professional and personal competencies.

Spending on training exceeds S$125 million each year. Training expenditure per employee far exceeds the national average.

Skills: