Job description: JOB DESCRIPTION Ninja Van is on a mission to dominate e-commerce logistics in Southeast Asia. We are one of the fastest growing startups in the region - founded in mid-2014, we have already won over 10,000 merchants and deliver more than 8 million parcels a month across six countries. In Jan 2018, we raised one of the largest Series C rounds ever in Southeast Asia and are well-positioned for our next phase of rapid growth.
At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-located optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.
A Shipper Support Agent will act as a liaison between clients and the company. They will provide service information and resolve any emerging problems that clients might face.
Responsibilities » Manage incoming calls and emails from clients
» Identify service lapses and proactively engage clients to rectify issues
» Handle complaints, provide appropriate solutions and alternatives within the appropriate time frame
» Work with internal stakeholders to recognize and resolve everyday operational issues
» Ensure excellent service standards
Requirements » Able to work in a fast-paced environment; managing enquiries and feedback with tact and professionalism
» Be resourceful and resolve challenges arising from everyday operations
» Preferably with practice in a customer service or logistics front-line function
» Able to multi-task, prioritize and manage time effectively
WORK LOCATION View larger map / directions View larger map
Address 30 Jalan Kilang Barat Singapore
COMPANY SNAPSHOT Average Processing Time More Than 2 Weeks
Registration No. 201412014E
Industry Transportation/Logistics
Website https://www.ninjavan.co/
Company Size 201 - 500 Employees
Working Hours Regular hours, Mondays - Fridays
Dress Code Casual (e.g. T-shirts)
Benefits Miscellaneous allowance
Spoken Language English
COMPANY PHOTOS »
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COMPANY OVERVIEW Ninja Van is on a mission to dominate delivery for e-commerce in South East Asia. We are one of the fastest growing startups in the region - founded in mid-2014, we have already won over 3,000 merchants and deliver 15,000 parcels a day in four countries. In April 2016, barely 2 years old, we raised USD30 million to fund our rapid expansion.
At our core we are a technology company that is disrupting a massive industry with cutting edge software and operational concepts. Driven by algorithm-located optimization, dynamic routing, end-to-end tracking and capacity balancing with partner fleets, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.
WHY JOIN US? » Professionally run company with many ex-bulge bracket bankers and top tier consultants, yet local in our approach and nimble like a startup.
» You will get to interact with top talent across the region and we foster a strong mutual respect and learning environment.
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