Job description:

JOB DESCRIPTION

» Reporting to Information technology Manager located in HongKong

» Must have practice in legal industry

» Provide 1st and 2nd line Information technology support to internal customers in Singapore office and other Asia Pac offices if required.

» Some out of hours and occasional weekend work – flexibility required.

» Provide support by both telephone (sometimes using remote control software) and desk side visits where appropriate to ensure quick resolution of problems.

» Support mobile devices and software applications.

» Provide Information technology Induction to the new joiners.

» Prepare security pass for new joiners.

» Assist with relocation of work stations when needed

»

»Software & Hardware support:

» Install, configure and support desktops and laptops in both office and when customers are working remotely.

» Install, configure, support and troubleshoot software application and services including, all core bespoke business applications, Windows 7, Window 10, Office 2010, Office 2016, iManage, Adobe applications, Compare Docs, Aderant, Carpe Diem, Internet Explorer, WebEx, Windows 2008/2012 Server, Terminal Services and Anti Virus software.

» Install, configure & support VoIP telephone system (including Cisco Jabber) and setup different models of Cisco phone including and manage the administration of these using Call Manager v11.

» Install, configure & support smartphone devices. Troubleshoot complex smartphone issues from both the device and the Mobile Device Management infrastructure.

» Install, configure & support networking devices with specific reference to Cisco hardware.

» Support remote customers using Citrix / Cisco and/or Microsoft / VPN / RAS.

» Troubleshoot and manage the printers and MFD.

» Troubleshoot hardware and software problems for routers / desktops / laptops / tablets / phones.

» Troubleshoot and manage AV equipment in Singapore office.

» Travel to the Singapore data centre (SG1) to assist installation/troubleshooting.

» Install, configure and support remote networking connectivity.

» Test, install & configure new desktop/laptop/tablet hardware & software.

»

»Best Practice / Process support

» Ensure the departmental processes and working practices are followed at all times and that any changes

» Monitor call queues and ensure the highest level of service is maintained.

» Work with Customer Support team to ensure all Customer requirements are supported to a high and consistent standard on a everyday basis. To ensure effective feedback is communicated to the Customer base in a timely and appropriate professional manner.

» Where necessary work with other teams within the Information technology Department to achieve call resolution. The Customer Support Team must on these occasions provide detailed and precise information to enable those teams to ensure a prompt resolution.

» At least 4-5 years of practice in a similar function

» Execellent communications expertise

Permanent Position

income open : $4500 to $5000

Interested? Please send your CV in Word format to [email protected]

EA 06C4461

*Please note that only shortlisted candidates will be notified

RECRUITMENT FIRM SNAPSHOT

Average Processing Time More Than 2 Weeks

EA No. 06C4461

EA Reg. ID R1103014

Industry Human Resources Management/Consulting

Company Size 1 - 50 Employees

COMPANY OVERVIEW

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Skills: