Job description: JOB DESCRIPTION Information technology HELPDESK ANALYST
1) Perform imaging and quick software installations of media players when customers arrive at warehouse.2) Troubleshoot Information technology issues with internal stakeholders and clients, you will be responsible for handling at first point of
contact. 3) Effectively contact with internal teams and third-party suppliers to ensure speedy resolution of customer issue.4) Effectively communicate regular updates to customers on the status of their logged issues.
5) Accurately record all customer issues in the Information technology Service Management tool.6) Assign the preventive and planned activities to field Engineers.
7) Escalating issues as per the criticality of the problem. & nbsp; 8) capability to provide accurate diagnosis and suggest resolution to resolve network issues & outages.
9) Follow and respect procedures rigorously.10) Follow support processes (trouble ticketing, ticket updates, incident/problem management, user communications etc).
11) Sensitive to service KPIs, service quality and customer satisfaction.
What You Need to Have?
- ITE or Diploma or Degree holder in Information Technology or any other related discipline.- Fresh graduates are welcome to apply as on the job training will be provided.
- Candidates MUST be able to start work at short notice.
WORK LOCATION
Address 300 Tampines Avenue 5 #09-02 Singapore 529653
RECRUITMENT FIRM SNAPSHOT
EA No. 16C8233
EA Reg. ID R1220361
Industry Human Resources Management/Consulting
Website http://www.stellareconsulting.com
Company Size 1 - 50 Employees
COMPANY OVERVIEW My client is a US located MNC specializing in the Audio Video industry. Established in 1999 and with presence in 16 countries.
Attractive income for the right candidate.
Skills:
