To work with multiple IT leads/requests/problems with the aim to turn the leads/requests/problems into IT projects and solution for delivery and implementation.
To perform problem resolution and analysis by working with various business/IT stakeholders when IT issues are escalated to CIO/IDs.
To support hospital operation in IT planning, setup and delivery. (E.g. Disease outbreak - Fever Screen Area setup, Hospital Decontamination Station Exercise, Hospital Downtime Exercise etc)
Roles and Responsibilities
Work-plan Budgeting
Work with relevant parties to advise users on adoption of technologies and systems.
Assist in collating business requirements of cluster stakeholders, including IT initiatives, IT estimates.
Assist OICs/IDs in preparing ITQ/RFP submissions.
Assist OICs/IDs in preparing funding approval papers.
Hospital Operations
Assist in institution/cluster ERM and BCP planning.
Support institution/cluster IT stock take exercises.
Assist in set-up and participation for institution / cluster / national exercises (e.g. DR, JCI, mass casualty, decontamination).
Project Delivery
Assist in management of vendors contracted for project delivery or KTLO operations.
Assist in management of stakeholders for institution / cluster projects delivered.
Monitor KTLO operations for institutions / cluster to ensure that SLAs are met.
Support users in user acceptance testing on the new facilities and systems.
Cluster/Institution Outcomes and KPIs
Support SLA formalization with users.
Assist in tracking of KPIs for institution / cluster projects.
Assist in management and reporting of project development, maintenance and support activities for ID/OICs.
Others
Handle ad-hoc IT issues which are escalated by institution management for resolution.
Support audit requests by internal / external auditors.
Support ad-hoc requests from institution / cluster.
Support ID/OICs in institution / cluster workgroups and steering committees.
Participate in cluster/ institution workflow study, workgroup discussions, etc. to provide IT advice and drive IT initiatives.
Undertake any requests as directed by the CIO/RO of the staff in alignment with IHiS objectives and goals.
Requirements / Qualifications
Minimum 8 years of experience in developing, implementing and maintaining IT systems
Strong leadership and analytical skills and ability to work independently
Successful track record in project management, user and vendor management and as a project lead for small to mid-scale projects
Experience in MS Windows environment & application support
Experience in healthcare industry is an added advantage
Degree in Computer Science, Computer Engineering or equivalent
