Job description: JOB DESCRIPTION » Attend to incoming calls, e-mails and voicemails to ensure timely and effective resolution of end user issues
» Respond to customer requests and incidents in a timely and professional manner
» Attend to training requests from providers and plan, organize and provide training to end users. Review and update training materials where necessary
» Monitor and review existing workflows and/or existing systems through engagement and garnering of feedback from internal and external stakeholders
» Handle process-improvement projects and development work related to Helpdesk
» Support the conceptualization, planning and implementation of key Information technology enhancement projects for the division and continual review of current work processes and existing Information technology system to achieve optimal efficiency
Job Requirements » Degree in Business Administration or Information Technology
» At least 2 years' practice in Information technology Project Management function including implementation of large and medium sized projects
» practice in user training and healthcare-related industry would be an added advantage
WORK LOCATION
Address Tower Block MND Complex 5 Maxwell Road Singapore
COMPANY SNAPSHOT Registration No. 200915135W
Industry Non-Profit Organisation/Social Services/NGO
Website http://www.aic.sg
Facebook Fan Page https://www.facebook.com/aicsingapore?fref=ts
Company Size 501 - 1000 Employees
Working Hours Regular hours, Mondays - Fridays
Dress Code Business (e.g. Shirts)
Spoken Language English
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COMPANY OVERVIEW About Agency for Integrated Care Pte Ltd
At the Agency for Integrated Care (AIC), our core values of "PRIZED Team" (Professionalism, Respect, Innovation, Zest, Empathy and Diversity), guide and shape our organisational culture in achieving our mission to achieve the best health outcome for our clients. We believe that our work in facilitating care integration within our community is a fulfilling journey towards covering Singapore's aging population long term challenges. Join us on this journey.
For more information about Agency for Integrated Care (AIC), please visit www.aic.sg
WHY JOIN US? We are a dynamic organisation, constantly learning, sharing and creating new best practices to achieve best health results for our clients. Our employees are highly-driven and we are committed to develop our talents and nurture their careers. As an employee of AIC, you play a function in developing an integrated healthcare system in Singapore and achieving best health results for our clients.
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