Job description: JOB DESCRIPTION »Office Hour, 5.5 Days
»Choa Chu Kang
»AWS + 2 Month PB
»No Sales InvolvedWhat to expect:
»You will report to the Contact Centre Manager/ Executive to assist in setting up the Contact Centre and managing all aspects of the centre's everyday functions.Your tasks:
» Assist the Manager to prepare and set up the Contact Centre
» Assist Manager/Executive to extract and compile service-related report
» supervise the everyday operations of the campaign under your charge and ensure consistent delivery of high service standards to our customers
» Perform quality check on service delivery of agents
» Conduct annual performance appraisal with agents to provide feedback, set expectations and recognise quality performance
» Ensure agents are given appropriate and significant trainings to stay significant to their work
» Assist in manpower planning of team, including leave planning
» Be the first point of escalation in handling customers’ feedback and complaints
» Build and maintain effective working relationship with internal and external stakeholders What is required:
» Diploma in any discipline
» significant practice in call centre setting, preferably healthcare.
» Able to work in fast-paced call centre environment, office hours.
» Those with at least 5 years of practice will be consider for manager function
» Able to commit on a 5.5 days work weekInterested candidates kindly send in your Resume in Microsoft format with photo attached and expected income to
[email protected]
JOBSTUDIO Pte Ltd
License No.: 10C4754
Lee You Liang
Registration No.: R1770510
WORK LOCATION
Address 55 Market Street Singapore
RECRUITMENT FIRM SNAPSHOT
Average Processing Time More Than 2 Weeks
EA No. 10C4754
EA Reg. ID R1770510
Industry Human Resources Management/Consulting
Website http://www.jobstudio.com.sg/
Facebook Fan Page https://www.facebook.com/JobStudioSG
Company Size 1 - 50 Employees
COMPANY PHOTOS »
We will continue to look at ways to improve ourselves so that we can serve you better.
COMPANY OVERVIEW Why JobStudio?
1. We Genuinely Care About You
At JobStudio, we care about how you grow in your career. We make Information technology our priority to understand you, your needs as well as ambitions. While monetary compensates are important, we know Information technology is more than that. A job is about colleagues, opportunities for growth and inspiration. We try to stand in your shoes and understand what you truly want from a job and in life.
2. Rely on a Strong Network
Over the years, we have acquired practice and skills in many sectors. As a result, we have built strong relationships with major companies, providing us with the latest job openings. More importantly, we know how you work and how you can fit into each company's culture. If you are a professional, JobStudio is able to find the right job for you.
3. You Deserve the Best
Within a short span of seven years, we have made a name for ourselves in the staffing and executive search industry. We hold about 70% of the healthcare recruitment sector. As a testimony to our stellar growth, our founder was awarded with Entrepreneur of the Year Award in 2014. We are confident that we can find the best job for you because we are the best in recruitment.
Our Mission Our mission is to forge strong relationships by genuinely caring for our candidates and clients.
Our Vision Building Careers & Growing Companies
Our E.T.H.I.C.S Values
Empathy: Taking a leaf out of your book, we will stand in your shoes.
Trustworthiness: You can trust us like a friend.
Hard Work: We will work hard for you, going that extra mile always.
Innovation: We will continue to look at ways to improve ourselves so that we can serve you better.
Cooperation: We do not just work for you, we work with you.
Success: Ultimately, we want you to succeed in life!
Employment Agency License No.: 10C4754
Skills:
