Job description: JOB DESCRIPTION » Responsible for handling incoming and outgoing calls to ensure customer’s queries, appointments and referral of services are answered professionally, in conformity with SingHealth Call Centre telephone standards.
» Provide meticulous administrative support in the Call Centre’s Appointment service section.
» Accountable to the Department’s Key Performance Indicators with the highest service quality and operational standards.
» Follow-up with difficult customer calls, complaints and manages service recovery.
» Feedback customer’s comments or requests to manager for service or process improvement.
Requirements » Minimum GCE ‘O’ Level qualification.
» Fluent in English and capability to speak Mandarin or other dialects will be an advantage.
» Proficient in Microsoft Office applications.
» significant practice in call centre, healthcare or customer service industry will be an advantage.
» Customer oriented with good communication and interpersonal expertise.
WORK LOCATION View larger map / directions View larger map
Address 5 Second Hospital Avenue Singapore 168938
COMPANY SNAPSHOT Average Processing Time 4 Days Fast
Registration No. 199505641M
Industry Healthcare/Medical
Company Size 201 - 500 Employees
Working Hours Regular hours, Mondays - Fridays
Dress Code Business (e.g. Shirts)
Benefits Dental, Medical
Spoken Language English
COMPANY PHOTOS »
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COMPANY OVERVIEW The National Dental Centre of Singapore is the first and largest dental specialty centre in Singapore. National Dental Centre of Singapore offers you a challenging career with endlessopportunities. Come join our team and make a difference in the lives of people.
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