Job description: JOB DESCRIPTION Your function is to ensure optimal operational efficiency and customer satisfaction in the provision of Contact Centre services. You will assess and evaluate customer's health concerns telephone, fax, emails and other modes of communications. You will perform all required administrative tasks/checks to ensure optimal operational status of Contact Centre pre and post operations. You will also need to be expertiseable and proficient in handling general enquiries and appointments for all clinical services and disciplines.
The Challenges
The incumbent shall be responsible to:
» Ensure optimal operational efficiency and customer satisfaction in the provision of Contact Centre services
» Assess and evaluate customer's health concerns telephone, fax, emails and other modes of communications
» Perform all required administrative tasks/checks to ensure optimal operational status of Contact Centre pre and post operations
» Handle general enquiries and appointments for all clinical services and disciplines
The Requirements » Minimum Diploma in Nursing
» Preferably with 1 year of working practice in Emergency department, ambulatory care or telephone consultation
» capability to communicate fluently in English and a Second Language
» expertise of dialects will be an advantage
» expertise of Basic Microsoft Word
» Non-registerable MBBS may apply
WORK LOCATION View larger map / directions View larger map
Address Jurong East Street 21 Singapore 609606
COMPANY SNAPSHOT Average Processing Time More Than 2 Weeks
Registration No. 200910555Z
Industry Healthcare/Medical
Website http://www.juronghealthcampus.com.sg
Company Size 2001 - 5000 Employees
COMPANY PHOTOS »
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COMPANY OVERVIEW JurongHealth Campus is a part of the National University Health System (NUHS) group, serving the community in the western region.
JurongHealth Campus comprises the integrated 700-bed Ng Teng Fong General Hospital (NTFGH) and 400-bed Jurong Community Hospital (JCH) which were designed and built together from the ground up as an integrated development to complement each other for better patient care, greater efficiency and convenience. NTFGH and JCH were envisioned to transform the way healthcare is provided, and together with the National University Hospital, National University Polyclinics, Jurong Medical Centre, family clinics and community partners, to better integrate healthcare services and care processes for the community in the west.
Be part of our exciting future. Transform the future of healthcare with us!
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