Is a key member of the on-site RRD team delivering exceptional customer service at our client location. Responsibilities include oversight of PowerPoint presentation creation, and charting in Excel, and general desktop publishing duties Produce high-quality pitchbooks, presentations, and ad hoc projects Import and revise graphics files as necessary Create and edit multi-page/multi-section documents using templates and style sheets for pitchbooks, graphs, charts, presentations and other print/design projects Attention to detail with emphasis on accuracy and quality, and a critical eye in terms of aesthetics Collaborate with clients and team members on complex or special projects Maintain all job and production tracking data Coordinate workflow within the team, including prioritizing jobs and delegating duties to offshore operators Monitor work flow to ensure jobs are completed efficiently, accurately and within deadlines Review all incoming work for accuracy and content Estimate and assign work to operators / communicate and document all verbally communicated information not already included on work request Communicate with manager and client on job or deadline issues Minimum three years' experience in a presentation production environment Expert skills in Microsoft Word, Excel, PowerPoint Ability to make independent decisions and use problem-solving skills Ability to work in a fast-paced team environment Ability to prioritize work to balance multiple projects and deadlines Excellent verbal and written communication skills Exceptional customer service skills Job review and estimation skills Capacity management shift allocation and planning Deadline management which includes managing wait times and turnaround times Handle technical queries pertaining to the jobs or MS Office Prior experience in interacting with direct clients *Please note that this requirement is for RR Donnelley Singapore and personal details will be shared to them directly