The candidate will be responsible for IT Program/Project Delivery and Maintenance and Support related to the Human Resource (HR) domain. He/she needs to work closely with the user community, external vendors, and other stakeholders. While the individual will grow in-depth business knowledge in the HR business domain, he/she may be assigned to deliver or work on IT projects of other business domains.
Project Management
Accountable for the overall successful delivery of program and/or project.
Oversees the delivery of programs/projects to ensure that project targets are met. This includes, amongst others, conducting user requirement analysis, participating in solution design, planning and executing testing, deploying solution to ‘live’ etc.
Creates and/or reviews program/project artefacts and deliverables to ensure quality and NUS guidelines and polices are met.
Manages procurement, including amongst others, preparation and publishing tender specifications, evaluating and recommending potential solutions and/or vendors, contract management etc.
Liaises closely with business users and builds good rapport.
Liaises closely with vendors to ensure successful delivery of products and/or services in accordance to contract.
Manages project team to ensure optimization of manpower resources while maintaining a healthy team morale.
Maintenance and Support
Accountable for the overall successful provision of on-going application maintenance and support to ensure SLAs are met.
Oversees and/or provides maintenance and support of applications, including amongst others, delivery of enhancements and bug fixes, managing service requests, troubleshooting of problems etc.
Creates, updates and/or reviews systems artefacts and deliverables to ensure quality and NUS guidelines and polices are met.
Performs systems and data analysis including analysing existing system/program logic difficulties, and revising the logic and procedures as necessary.
Handles audit queries, and ensures audit and security compliance are met.
Liaises closely with business users and build good rapport.
Work closely with business users in annual IT project planning and enhancement prioritization.
Liaise closely with vendors to ensure successful provision of support and maintenance in accordance to contract.
Manages team to ensure optimization of manpower resources while maintaining a healthy team morale.
Qualifications Degree in Information Technology, Computer Science, Computer Engineering or equivalent.
At least 10 years’ experience within IT industry, inclusive of 3+ years’ in project management and 5+ years in application development and support role.
At least one complete cycle in a mid to large scale SAP SuccessFactors implementation as a functional module lead. Experience with SAP Cloud Platform is an advantage.
Prior experience with other SAP technologies and with solid understanding of HR business domain a requisite.
Other desired experience includes OpenText Enterprise Content Management, eSignature, Robotic Process Automation and Mobile Applications.
Good grasp of IT technologies, methodologies, architectures, and best practices.
Strong business process and analytical skills with the ability to assimilate information quickly, and communicate complex requirements and issues clearly and concisely. The ability to understand the business questions that users are trying to answer is essential.
Strong oral, written and interpersonal communication skills with the ability to interact and communicate effectively with all levels of management, users and vendors.
Must be a self-starter and able to work independently with minimum supervision.
Must be a good team player, proactive in nature, fast learner, highly organized and positive attitude.
Certification in PMP or CITPM will be an added advantage.
Experience in Higher Education industry is a bonus.
