To write and edit customer documentation in a clear and concise style following existing guidelines for brand, templates, and style guides. The Technical Writer will plan, organize, and write customer documentation for hardware and software products and solutions. Work closely with product development teams to research and understand technical information about the product to write customer documentation for the appropriate audience. Coordinate documentation plans and document outlines; defining the audience, determining task lists, and identifying technical information requirements. Work with outside translation providers to coordinate translation of user documentation. Be accountable for delivering documents accurately and on time and collaborate with the community of global technical writers to create a world-class Technical Communication organization. To create customer documentation for a wide variety of products and applications. Implement your creative ideas to produce content for many different audiences. Help the organization to be the customer's top choice by improving upon the effectiveness of the Technical Communications function. Bachelor's degree in Technical Communications or related field preferred 3+ years of experience in technical writing of hardware and/or software products Experience working with Adobe FrameMaker, Adobe Creative Cloud, MadCap Flare, Word, and more Familiarity with topic-based authoring, structured content, DITA publishing Excellent team and communication skills An ability to take initiative and work with limited direction Experience working in both Waterfall and Agile methodologies