Technical Writers with a minimum of 4 years of technical writing or related experience. They demonstrate basic skills in document analysis, writing tools, and semi-independent interaction with IT development, IT quality, and product management groups Responsibilities: Work semi-independently to research subject matter, and obtain and exchange information. Represent the writing team in planning and review meetings with project cross-functional stakeholders. Communicate status of project to team members, clients and departmental management. Proactively escalate problems and issues as needed. Multi-task and prioritize a moderate amount of concurrent assignments. Perform moderately difficult analysis of existing documentation for impacts and update them accordingly. Author new documentation, such as: system and service guides; service descriptions; user, implementation, and web services guides; online help systems, etc. Manage and store master documentation files, complete quality artifacts, update metrics, and implement other processes as described in the department procedures guide. May also perform technical tasks to support technical staff and developers in maintaining and enhancing publishing tools, systems, and templates. Adherence to confidentiality and intellectual property policies. Qualifications: An undergraduate degree in Information Systems, English, Journalism, Communications, or related technology focused field. 4 or more years of technical writing or related experience. Knowledge of the structure and content of the English language including the rules of composition and grammar. Highly driven, enthusiastic, eager, collaborative, and resourceful. Strong customer service, analytical, research, interpersonal, and problem solving skills. Working knowledge of MS-Office products for Windows including Word, Excel, Visio and SharePoint. Strong ability to collaborate with multicultural teams across the globe. Experienced with graphics editing software such as Illustrator, Photoshop, PaintShop Pro, and Web design tools (Wiki, SharePoint Designer, Nintex Workflow). (preferred) Familiar with advanced authoring software (Adobe FrameMaker, Acrobat, and RoboHelp), XML editing tools (Arbortext Editor), document repositories (Documentum). (preferred) Optimum Solutions : 199700895N