Job Purpose The candidate will be responsible for IT projects delivery and application support for Corporate Systems, this includes applications under the University Campus Infrastructure Cluster, and Web & Knowledge Management domains. He/she needs to work closely with the user community, external vendors, and other stakeholders.
While the individual will grow in-depth business knowledge in the above-mentioned business domain, he/she may be assigned to deliver IT projects of other business domain.
Duties & Responsibilities Project Management
Accountable for the overall successful delivery of project.
Oversees the delivery of projects to ensure that project targets are met. This includes, amongst others, conducting user requirement analysis, participating in solution design, planning and executing testing, deploying solution to ‘live’ etc.
Creates and/or reviews project artefacts and deliverables to ensure quality and NUS guidelines and polices are met.
Manages procurement, including amongst others, preparation and publishing tender specifications, evaluating and recommending potential solutions and/or vendors, contract management etc.
Liaises closely with business users and builds good rapport
Liaises closely with vendors to ensure successful delivery of products and/or services in accordance to contract.
Manages project team to ensure optimization of manpower resources while maintaining a healthy team morale.
Maintenance and Support
Accountable for the overall successful provision of on-going application maintenance and support to ensure SLAs are met.
Oversees and/or provides maintenance and support of applications, including amongst others, delivery of enhancements and bug fixes, managing service requests, troubleshooting of problems etc.
Creates, updates and/or reviews systems artefacts and deliverables to ensure quality and NUS guidelines and polices are met.
Performs systems and data analysis including analysing existing system/program logic difficulties, and revising the logic and procedures as necessary.
Handles audit queries, and ensures audit and security compliance are met.
Liaises closely with business users and build good rapport
Work closely with business users in annual IT project planning and enhancement prioritization.
Liaise closely with vendors to ensure successful provision of support and maintenance in accordance to contract.
Manages team to ensure optimization of manpower resources.
Qualifications Requirements : Degree in Information Technology, Computer Science, Computer Engineering or equivalent
At least 14 years within IT industry, inclusive of 8 years in a technical role, and 6+ years’ experience in project management.
Familiar with Java, .Net, Mobile, Browser based technologies
Good grasp of IT technologies, methodologies, architectures, and best practices.
Strong business process and analytical skills with the ability to assimilate information quickly, and communicate complex requirements and issues clearly and concisely. The ability to understand the business questions that users are trying to answer is essential.
Strong oral, written and interpersonal communication skills with the ability to interact and communicate effectively with all levels of management, users and vendors
Must be a self-starter and able to work independently with minimum supervision
Must be a good team player, proactive in nature, fast learner, highly organized and positive attitude
Certification in PMP or CITPM will be an added advantage.
Experience in Higher Education industry is a bonus.
