Smarte Carte is the leading provider of self-serve vended luggage carts, electronic lockers, commercial strollers and massage chairs at more than 2,600 locations worldwide. Whether its operations at a major international airport, mall, theme park, or ski resort the Smarte Carte team remains committed to providing great products, service and support to our clients and customers.
Smarte Carte Singapore was established on 01 April 2014 and provides various airport services at Changi Airport (Terminal 1, 2, 3 and 4). Our services include Trolley, Stroller, Wheelchair Management, Wheelchair Pushing Services, Porter Services, Electronic Lockers as well as Left Baggage Storage Services.
Smarte Carte Singapore provides essential services which aids today’s business needs and productivity of the employees. Smarts Carte Singapore constantly develops its people to ensure they excel with extensive training and career progression and grow with the company. Our employees are empowered to enhance passengers’ airport experiences and we won the Changi Airport Service Partner of the Year 2017.
Job Description Core Responsibilities: - Manage and supervise operations, customer service level, security for all terminals when on duty
- Ensure effective deployment of CSO.
- Ensure sufficient notes, coins in all stores and deliver when requested.
- Manage overdue items timely, reach out and follow up with pax in accordance to SOP
- Responsible to ensure adequate resources are available in assigned work area during duty.
- Attend to complaints or issues from passengers.
- Responsible for Lost and Found handling and SOP enforcement
Periodic Duties:
- Assist in coaching and training of new hire
- Assist in the inventory management of Smarte Solutions
Application Instructions
Please apply for this position by submitting your resume to *protected email*. Please quote reference "InternSG - Store Supervisor, Airport Baggage Services" in your email heading.
Kindly note that only shortlisted candidates will be notified.
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