Singapore, Singapore
Company: Singtel
As a RPA Lead Analyst, you will be responsible to capture business users detailed process workflow for Robotic Process Automation (RPA) purposes. Improve the work flow by eliminating redundancies and incorporating RPA design into the workflow. Produce the final output into RPA functional specifications. Manage the scheduling of the RPA task within the team and responsible for quality and productivity improvement within the team.
Responsibilities - Facilitate workshops; work with process owners/SMEs and technology teams to analyze and assess automation feasibility as well as document business requirements, processes and work instructions.
- Capture the business users’ process work flow in a detailed work instruction document, making sure that all the steps are accounted and described in verbiage form.
- Work with business users and RPA programmers to improve the detailed work flow that takes advantage of RPA features.
- Translate and document the improved work flow into RPA functional specifications.
- Carry out end-to-end testing, troubleshooting and training of robots and programmed automations. Support and drive change management of existing processes.
- Prepare reports on robotic analytics for management and other business units.
- Work with RPA team members to manage project schedule.
- Work with RPA team members to initiate quality and productivity improvement initiatives/projects
- Conduct and perform internal RPA process audit
The ideal candidate should possess: - Degree/diploma in Computer Science / Engineering
- At least 5-7 years of process analysis and requirements gathering or programming background.
- Familiar with business process workflow
- Familiar with RPA tools such as UiPath, Kryon, Automation Anywhere, Blue Prism, etc
- Familiar with Microsoft Office tools
- Knowledge of programming language such as VB, Python,
- Ability to write macro scripts for Excel or something similar
- Process management skill such as Six-Sigma, Lean Processes etc.
- Good problem solving skills
- Strong commitment to professional and service excellence
- Excellent oral/written communication
- Critical thinking with an inquisitive mind to challenge existing business processes
- Strong analytical skills and logical approach
