Guest Relations Ambassador
Integrated Facilities Management
Overall Role
The Guest Relations Ambassador (GRA) plays a pivotal role in providing authentic service experiences that bonds the relationship between JLL, our client and their guest.
As the first point of contact at Reception they are responsible for welcoming employees with genuine hospitality and thoughtful services. GRA’s maintain smooth operations by providing administrative support and execution of duties to the highest standards.
Duties & responsibilities Site Operations
- Create a comfortable, welcoming and hospitable experience for employees and their guest.
- Boost agility in the workplace by managing up-to-date visitor information.
- Handle internal & external calls and correspondence.
- Anticipate client needs through observation to create memorable experiences.
- Manage stationery requisition and related inventory management
- Adhoc responsibilities assigned by Facilities Manager.
Customer Services
- Foster a sense of community and create happiness at work for our team, our client and their guest.
- Creating a welcoming environment for clients, (internal/external) customers by providing authentic, caring and timely service.
Visitor Management
- Provide personable and efficient visitor registration services.
- Ensure regulatory compliance in managing visitor access through clients Visitor Management Systems (VMS)
- Enhance safety and security of our client’s facility by management of visitor movement.
- Execute emergency response plan to ensure safety of client and guest when necessary.
Concierge Services
- Deliver concierge service with local expertise and insider knowledge.
- Manage transportation request from visitors and employees.
Conference Meeting Room Booking
- Assist & educate client to achieve optimization and efficiency for meeting room bookings.
- Enhance user comfort and services by efficient turnaround of meeting rooms.
- Plan experiences and community events within and beyond the office, that unite people and inject fun into the workplace
Mail Delivery Services
- Organise receipt and deliveries of all mails and courier services
- Manage mail distribution records and mail logs
What we can do for you:
At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.
Apply today!
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