Responsibilities - Ensures that there is sufficient capacity to meet service level targets
- Keeps IT management informed about capacity needs
- Provides capacity requirements for new or modified IT services
- Maintains an overall understanding of current service capacity and trends
- Ensures that performance testing is carried out on new and modified IT services
- Works to proactively provide sufficient IT capacity
- Produces and maintains a Capacity Plan
- Ensures that capacity-related incidents and problems are addressed
- Ensures the creation, maintenance, and use of a Capacity Management Information System (CMIS)
- Assesses the capacity impact of new change requests
- Participates on the Change Advisory Board (CAB) as needed
- Is responsible for monitoring IT capacity levels, comparing actual levels against targets, and addressing shortfalls
- Carries out the Process Manager responsibilities for the Capacity Management process
Requirements - Degree, preferably IT or Engineering-related.
- Minimum 5 years of working experience in above-mentioned processes.
- Able to handle demanding service response and recovery turnaround
- Able to manage daily support tasks to meet stringent SLA requirements
- Excellent scheduling and multitasking skills
- Meticulous and process-oriented
- Good, hard-working attitude with ability to work well under pressure
- Good analytical skills with ability to work with others to resolve problems.
- Good organization skills, with ability to properly document and track information.
- Preferably with ITIL Intermediate/Expert certification.
- Dynamic, customer oriented, experience working in a fast paced environment.
- Past working experience in Cloud environment is an advantage
Shortlisted candidate will be offered a 1 year Agency Contract employment
