Responsibilities - Monitor, operate, maintain and support OS (Operating Systems) installed on servers.
- Provide appropriate response to Incidents and continued support through resolution, as required, in order to meet the Service Levels.
- Provide Level 2 Support and Level 3 Support to the Service Desk and/or Authorized Users as required.
- Develop and maintain technical and functional specifications and requirements for all environments and related interfaces.
- Manage, prioritize, and coordinate all preventive and remedial maintenance and updates for System Software.
- Report generally available performance data and resource utilization statistics related to System Software release-level upgrades.
- Perform operator tasks, such as system power on reset, initial microcode load , initial program load, console operation, and storage media handling when necessary and appropriate
- Develop and install productivity tools/utilities, and perform all required operational modifications for the efficient and proper delivery of the Services
- Assign and initialize disk storage volumes as required for performance of the Services
- Support the Facility Manager in the management operations and maintenance of all facilities equipment and services
- Develop and maintain best practices and documentation to ensure service availability and uptime
- Handle incidents with minimal supervision
- Ensure data centre operation procedures are enforced
- Plan and supervise routine maintenance and shutdown activities
- Prepare monthly report and site incident reports
- Liaise with and follow up with Customers requests
Requirements - Proficient and have working knowledge and experience in system administration and security management using Microsoft Windows Server Operating Systems and Environment (Windows 2003, 2008, 2012).
- Relevant Windows Server and Storage administration working experience.
- Worked in an environment practicing ITIL based service management
- Good understanding of IT infrastructure and software around datacentre
Shortlisted candidates will be offered a 1 Year Agency Contract employment.
