Tata Communications is a leading global provider of New World Communications™ to multinational enterprises and service providers, including voice, data, and mobility solutions; network services; managed security; content management; media and entertainment services; and cloud and data centre services. We own and operate one of the most advanced and largest subsea cable networks, including the only wholly-owned fibre ring around the world, enabling customers and partners to reach 99.7% of the world’s GDP, with connectivity to more than 200 countries and territories across 400 PoPs, as well as 1 million square feet of data centre and collocation space worldwide.
Job Description As an IT Support Intern, the candidate will provide technical assistance to our users. He/she will help install, upgrade and troubleshoot hardware and software systems and must be familiar with remote troubleshooting techniques. The candidate must be computer-savvy and enjoy supporting end users. He/she must have a problem-solving attitude along with the ability to give clear technical instructions. He/she must also ensure prompt and accurate customer service and increase client satisfaction.
Responsibilities - Address user tickets regarding hardware, software and networking
- Walk customers through installing applications and computer peripherals
- Ask targeted questions to diagnose problems
- Guide users with simple, step-by-step instructions
- Conduct remote troubleshooting
- Customize desktop applications to meet user needs
- Record technical issues and solutions in logs
- Direct unresolved issues to the next level of support personnel
- Follow up with clients to ensure their systems are functional
- Report customer feedback and potential product requests
- Help create technical documentation and manuals
- Check meeting room on hardware and software issues
- Adhoc event Support
Requirements - Working knowledge of office automation products and computer peripherals, like printers and scanners
- Knowledge of network security practices and anti-virus programs
- Ability to perform remote troubleshooting and provide clear instructions
- Excellent problem-solving and multitasking skills
- Customer-oriented attitude
- Hand on experience on Window 7-10 and Microsoft offices 2016, O365 etc.
Application Instructions
Please apply for this position by submitting your resume to Yi Fang at *protected email*.
Kindly note that only shortlisted candidates will be notified.
Related Posts:
27 May 19
06 May 19
Closed
27 May 19
28 May 19
Share the page
