At Prudential, we understand that success comes from the talent and commitment of our people. Together, we have a shared vision in securing the future of our customers and our communities. We strive to build a business that you can shape, an inclusive workplace where everyone’s ideas are valued and a culture where we can thrive together. Our people stay connected and tuned in to what’s happening around us, keeping us ahead of the curve. While focused on the long-term, we look to the future to bring growth, development and benefit to everyone whose lives we touch.
Job Profile Summary:
You must have the passion to provide outstanding customer service quality and be able to embrace change positively. You must be interested to participate in the various email resolution techniques such as making outbound call to internal or external customer to resolve and be proactive to provide ideas as to how we can match our email resolution with the constant development in digital/communication media
In this role, you are required to have a flair for language and writing with the ability to communicate with all stakeholders, be resourceful and able to provide a solution within the agreed turnaround time. Your primary role is to deliver an awesome customer service experience to our customers through email communication and online chat. Feedbacks received are to be handled with urgency and care to provide an outcome that is both fair and satisfactory. You need to have the ability to drive escalations through defined process to resolution.
Job Description: - Manage the day to day email communication with customers and distributions
- Review, assess, and provide the response in a timely manner
- Provide reports and analyse email to streamline and work with team lead to improve on the SLA and be involved in the emails reduction initiatives.
- Work with different business units to provide a one stop solution to the customers
Who we are looking for: Competencies & Personal Traits
- Strong command of the English language (spoken and written)
- Analytical and self-motivated
- Resourceful and resilient
- Effective in problem solving
- Fast learner
Working Experience:
- At least 3 years of experience in a Financial Institution and in a customer service role
- Knowledge in Lifeasia, CRM and communication tools is an advantage
- Knowledge in financial products is an advantage
Education: - Degree or Diploma in any discipline
Language:
