About BitTitan
BitTitan empowers IT professionals to properly assess, deploy, and manage technology solutions in a cloud-first world. We have successfully delivered IT software solutions to more than 6.5 million end users across 31,000 customers in 155 countries. We have offices in the Seattle area and in Singapore, plus remote employees in dozens of countries. We share a global commitment to providing our customers with agile tools that meet the needs of active managed services providers. Our mission is to build a platform where businesses discover, implement, and manage a vast collection of IT services through automation. We are empowering our customers to be more profitable in the cloud era.
Here's why you should work for BitTitan
Bring your experience, your talent, and your creative energy and meet a diverse group of people who work together and build software that aims for the cloud. We have a unique culture that encourages hard work and a layer of fun that keeps us in balance. Join the team that makes a positive impact on the future of IT services automation…you're going to love it.
We are looking for a Customer Success Engineer, L1 (Japanese Speaking) to join our Singapore office!
Duties and Responsibilities (other duties may be assigned)
- Provide timely and effective customer service by establishing rapport in a courteous, friendly, and professional manner
- Manage and respond to large amounts of inbound chats and emails in a timely and efficient fashion
- Identify customers' needs, pain points and business requirements by clarifying and confirming information
- Research every issue and provide solutions and/or alternative recommendations
- Confirm customer understanding of the solution(s) and provide feedback
- Recommend migration steps depending on the situation
- Identify and resolve authentication issues as appropriate
- Analyze and diagnose migration performance issues and rectify as appropriate
Experience/Skills Requirements - 1+ years of relevant experience in the IT industry
- Japanese language - business proficiency required
- Must be able to work shifts (not required to work night shifts)
- Strong written and verbal communication skills along with active listening
- Passion for providing great customer experience
Preferred - Knowledge of email/networking protocols (e.g.: SMTP, EWS, NRPC, IMAP, DNS, and RFCs)
- Experience in System Administration and troubleshooting skills (e.g.: packet sniffing, debugging, etc)
- Knowledge of email & collaboration platforms (e.g.: Office 365, Exchange, G-suite, Lotus Notes, GroupWise, Zimbra, etc)
- Experience using PowerShell for automation, implementation, and data extraction
Education - Bachelor/Master's degree in computer science or engineering preferred
Language Skills - Must be able to read and communicate effectively in English
BitTitan is an Equal Opportunity Employer
